07/04/2019
come a product expert on our life insurance partners
On board inbound life insurance customers into the application & underwriting process and address their questions while providing an outstanding customer experience
Communicate professionally with customers through various channels, including phone, email, chat and text
Practice consultative sales techniques to ensure that we are pairing customers up with the most appropriate products for their unique needs
Collaborate with other operations teams (customer service, customer success, case management and quality assurance) to ensure a seamless customer experience
Provide actionable feedback from customers to the business and tech teams to drive improvements to our process & technology
Contribute toward team goals and support on boarding📎 of new team members as needed