09/09/2026
Technical Support Specialist
Cairo, Egypt – Nasr City | On-site | Full-Time
Company Description
Crystal Mind is a leading software development and technology solutions provider specializing in ERP systems, POS solutions, and digital transformation services. We partner with businesses across retail, distribution, restaurants, and service industries to deliver integrated, scalable, and high-performance solutions that streamline operations and drive growth.
At Crystal Mind, we are committed to innovation, operational excellence, and building long-term partnerships through reliable technology, expert support, and continuous improvement
Crystal Mind is seeking a Technical Support Specialist to join our growing team and play a key role in delivering exceptional support to our customers.
This role is responsible for troubleshooting application issues, assisting customers with system usage, documenting cases, and ensuring timely resolution of support requests. The ideal candidate is customer-focused, technically curious, and committed to delivering high-quality service.
What You'll Own
Customer Support & Issue Resolution
· Respond to customer inquiries and support requests through approved communication channels.
· Troubleshoot application, POS, and software-related issues.
· Escalate complex cases when necessary and follow through to closure.
· Ensure timely and professional communication with customers.
Incident Management & Documentation
· Log, document, and track support tickets accurately.
· Maintain detailed records of issues, actions taken, and resolutions.
· Follow support procedures and service standards.
Product Knowledge & Continuous Improvement
· Develop strong knowledge of Crystal Mind products and solutions.
· Identify recurring issues and provide recommendations for improvement.
· Participate in product testing and feedback activities when needed.
Service Quality
· Maintain customer satisfaction through effective support and follow-up.
· Meet response time and resolution time targets.
· Contribute to knowledge base documentation and team learning.
What We're Looking For
Experience
· Minimum 1-2 years of experience in Technical/Application Support (ERP applications, POS, or business software solutions.)
Technical Skills
· Basic understanding of databases and SQL.
· Strong troubleshooting and problem-solving skills.
· Familiarity with Windows environments and business applications.
Core Skills
· Excellent communication skills.
· Strong customer service orientation.
· Attention to detail and documentation accuracy.
· Ability to prioritize tasks and work under pressure.
Education
· Bachelor's degree in Computer Science, Information Systems, or a related field.
Please send your CV to: [email protected] Subject: Technical Support Specialist
