14/04/2025
Excess Cases, or How Cardoo Got You Covered
In car rentals, excess means extra charges that come up after the car is returned — for example, if it’s damaged, returned late, or if rental rules were broken. These charges can be a real problem for rental companies, both financially and reputationally.
Some excess charges are fair — like traffic fines or paid services such as cleaning or extending the rental. But others can be questionable, especially when they come from internal penalties.
At Cardoo, we help rental partners deal with all types of excess charges — by checking each case carefully and covering the risk ourselves.
Here’s a look at the top 5 countries by number of excess cases, based on our latest internal data — alongside publicly available tourism figures to provide some context:
🇦🇪 United Arab Emirates (UAE)
Excess Cases: 1,835
International Tourists (2024): ~16.7 million
🇸🇦 Saudi Arabia
Excess Cases: 861
International Tourists (2024): ~17.5 million
🇬🇧 United Kingdom (UK)
Excess Cases: 459
International Tourists (2024): ~43.4 million
🇷🇺 Russia
Excess Cases: 378
International Tourists (2024): ~24.4 million
🇫🇷 France
Excess Cases: 196
International Tourists (2024): ~89.4 million
We at Cardoo look at many other related details such as patterns and excess frequency to help our partners stay protected. So, what happens when there's an excess?
We simplify the process:
The rental partner uploads supporting documents via a short online form.
We verify the request.
If approved, we instantly compensate the amount or do it by the next day.
To further protect our partners, we maintain a list of flagged customers with a history of excesses — helping rental companies avoid future issues before they happen.
Want to learn how we help you stay protected and grow confidently?
Let us know in the comments — we’re happy to share more.