01/14/2021
Dolphin is seeking a new team member:
Dolphinent.com is seeking an Office and Client Relations Manager to manage office duties, client requests, marketing and sales pertaining to new and existing clients.
The team member will be detailed orientated and able to be proactive, work independently while completing instructions from the CEO and others.
Tasks include maintaining a client management system while completing office related tasks including invoicing and collections, contracts and related correspondence. The successful candidate must enjoy working with clients, work in a small and busy office environment, have the ability to maintain schedules and corporate details while being proactive in terms of client relations and marketing initiatives. The client will be comfortable with taking direction while also be independent to work on their own projects and tasks.
Responsibilities:
Client Support: contact existing clients to ensure their software system is working to its full potential. Schedule and manage client activities including customization requests, support with functionality of the software, follow up on sales inquiries as well as assist with client implementations. Manage and organize client correspondence regarding contracts, payments and invoices as well as documents supporting the software system.
Sales initiatives: Follow up with emails and phone calls related to product demonstrations and potential client inquiries. Maintain a successful sales cycle system to ensure all potential client’s expectations are managed as well as communicated effectively regarding the diverse product offerings.
Office Support: manage the appointment calendar and assist in prioritizing and follow through of daily business activities. Responsible for general office maintenance, contracts and correspondence, maintaining internal systems including a CRM . Periodically complete miscellaneous tasks including personal assistance to the CEO.
Bookkeeping: manage and organize client invoices and receipt of payments and Corporate expenses.
Marketing: Responsible for newsletter updates, updates on websites and establishing new sales leads for the growing market opportunity. Opportunity to create interesting marketing initiatives and materials for upcoming new product offerings.
Qualifications:
Required:
• Post-secondary diploma/certification or equivalent experience.
• At least 2 years working in a professional corporate environment.
• Excellent professional communication skills and experience with correspondence including phone and emails.
• Strong understanding of office equipment and Office software systems including Outlook, Word and Excel and CRM systems.
• Strong organizational skills and detail focused.
• Able take on many different tasks and work independently.
• Comfortable working in small fast paced Corporate environment.
• Exceptional communication skills both verbally and written.
Preferred:
• 3+ years experience in office administrative, Marketing or similar role.
• Accounting or bookkeeping experience.
Attributes
• Personable, positive and diplomatic,
• Detail oriented and highly organized,
• Strong time-management, prioritization and multi-tasking skills,
• Excellent written and verbal communications abilities,
• Enjoy working independently and as part of a team.
• Strong work ethic with creative and critical thinking skills.
This position is not simply a job but rather an opportunity.
Please send resume to [Email hidden] with salary expectations.
