The reason for our success is we serve our clients the same way we want to be served. We really only do one thing, so we pride ourselves in doing it well. And, over the years, we’ve lined our clients up with hundreds of millions of dollars in home financing. We’ve built our business around the idea that an easy processes, attentive service and the ability to deliver some of the best rates availabl
e, contribute to making the whole real estate process easier for our clients. Majestic Mortgage. Independent… And Connected! Having no affiliation or connection to any lender allows us to offer the best of every lender. Our easy process and strong relationships enable us to help you save time and money. (And hassle!) You will be treated with honesty, integrity and respect at all times. You will get the best service, a terrific rate, a response within hours and follow-up throughout the entire process. There is no obligation, so you have nothing to lose and everything to gain. Our Team Vision
We deliver our service with the knowledge that our loyal clients are unequivocally the backbone of our success. Each and every day we are further indebted to our clients and partners for being given the opportunity to serve our clients’ needs. Our team’s philosophy for customer service delivery can be summed up in one sentence, “Perfection is our goal – excellence is tolerated.”
Surpassing customers’ expectations is at the heart of what we do. As a result, the relentless pursuit of professional development and personal improvement forms the backbone of what makes us the absolute best in the field. Our Team’s Core Principles
The following principles represent the value system we use and the commitment we make to our clients and strategic partners who we are given an opportunity to serve. These principles guide our decision-making process:
-Do unto others as you would have them do unto you.
- Maintain a level of professional development within the team that ensures our clients are getting the most current and relevant mortgage and personal finance advisory services.
- Ask questions and listen to our clients in order to fully understand their needs and fulfill them to the best of our ability.
- Tailor mortgage solutions that are consistent with our clients’ overall short and long term financial goals.
- Have compassion and recognize the fears that many mortgage consumers have about obtaining a mortgage loan and earn their confidence as a trusted adviser.
- Respect and value our clients’ time. We always use our experience, collective knowledge, and resourcefulness to minimize the amount of effort required of them during the mortgage process.
- Use relevant and user-friendly technology to compliment our customer service, making adjustments as required, avoiding overwhelming our clients who are less technically proficient.
- Communicate pro-actively and regularly with our clients and strategic partners to keep them informed and to reduce the stress that is associated with uncertainty.
- Ensure smooth, on time closings with anticipated costs and steps in the process.
- Provide our clients with hassle-free real estate loans in the future by truly acting as advisors for life by means of an Annual Mortgage Review and by maintaining detailed and accurate client records.
- At all times we will measure our success by our clients’ satisfaction rate and their willingness to confidently recommend us to others.
- Take full responsibility for our actions and be honest at all times.
- Seek to improve the quality of service we provide by encouraging each client to critically evaluate our performance in every area.
- Encourage and motivate each other to achieve our personal best and strive for both a balanced and successful life in all we do. Welcome to Our Neighborhood. Whether you’re in the market for a real estate investment, your first home, trading up, or refinancing, Majestic Mortgage can help you find the right mortgage. With access to some of the industry’s top lenders and the support of one of the top mortgage teams in the business, you’ll soon realize, you’ve come to the right neighbourhood. We’ll help you find your way home.
