03/16/2026
๐ง๐ต๐ฒ ๐๐น๐ถ๐ฒ๐ป๐ ๐ฌ๐ผ๐ ๐ ๐ถ๐ด๐ต๐ ๐ก๐ฒ๐ฒ๐ฑ ๐๐ผ ๐ช๐ฎ๐น๐ธ ๐๐๐ฎ๐ ๐๐ฟ๐ผ๐บ
I received a lead from an important COI recently. The person who sent me the lead was very excited, and I could see why. On paper, this one had everything. A third-generation business with 7โ10 employees, working through a transition, and they'd recently sold a farm property for a significant amount. Then I read in the notes: "does their own investing." My spider senses started tingling.
The meeting was engaging. Like most business owners, they were energized talking about their business. But as we got into things, a pattern started to emerge.
A business marketing firm contacted them out of the blue to prepare a valuation and market their business. I advised them that many times the charge for the valuation is the real cost. They assured me it was free and that they were now exploring other avenues to sell, to avoid a fee, after now having an idea what the business might be worth.
When the farm sale closed, the bank called to offer investment services. When I offered to help with a financial plan, they remarked the bank had already done one. After receiving a lot of value from the bank, they decided to invest the money themselves.
When I offered to look at their situation holistically โ cash flow required to become work-optional, estate documents, the tax implications of their family trust โ I could feel the conversation shifting. They spoke. "Let's reconnect in a few months."
I'm glad I read Values-Based Selling by Bill Bachrach. He categorizes clients in a way that has been invaluable.
The way I remember it:
๐ง๐ต๐ฒ ๐๐ฟ๐ฒ๐ฎ๐ ๐๐น๐ถ๐ฒ๐ป๐ โ always shows up on time, is prepared, and ready for the meeting.
๐ง๐ต๐ฒ ๐ฆ๐ผ๐บ๐ฒ๐๐ถ๐บ๐ฒ๐ ๐ช๐ผ๐ฟ๐๐ต ๐๐ฒ๐น๐ฝ๐ถ๐ป๐ด ๐๐น๐ถ๐ฒ๐ป๐ โ doesn't always show up and isn't always prepared but has the potential to be a great client.
๐ง๐ต๐ฒ ๐๐๐ป ๐๐น๐ถ๐ฒ๐ป๐ โ always fun and energetic, over-exaggerates what they're up to, very difficult to get information from, but could be a great client if they ever wake up.
๐ง๐ต๐ฒ ๐จ๐๐ฒ๐-๐ฌ๐ผ๐-๐ณ๐ผ๐ฟ-๐๐ป๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป ๐๐น๐ถ๐ฒ๐ป๐ โ asks lots of questions, wants technical details that don't belong in a first meeting, and is nearly impossible to move to commitment.
๐ง๐ต๐ฒ ๐ ๐ช๐ถ๐น๐น ๐ก๐ฒ๐๐ฒ๐ฟ ๐ง๐ฟ๐๐๐ ๐๐น๐ถ๐ฒ๐ป๐ โ no matter what you do, they will never trust you.
The idea is simple: fill your practice with great clients, invest in people who have the potential to become great clients, and learn to recognize the last two categories โ the ones who will consume your most valuable resource โ your time.
My lead? Fun to talk to. But every signal pointed to Category 4.
I work with people who trust and respect the work of professionals. And they are discerning โ as they should be. They also make powerful choices. They want value and trust the process enough to let it work.
Sometimes the hardest skill is learning who to say no to.
https://youtu.be/llyE7WAokIM
In this video I describe a framework provided by Bill Bachrach which allows advisors to distinguish great clients from others that may not be a good fit.