Center for Service Quality Enhancement

Center for Service Quality Enhancement CSQE is committed to transforming service excellence by equipping businesses with innovative tools and insights to enhance customer experience.

As the first company to introduce the Service Quality Index (SQI), we set new benchmarks for measuring Service. Welcome to our Center for Service Quality Enhancement page! We're committed to reshaping service standards across industries. Our mission is clear: equip organizations with the tools and insights to elevate service quality. In a dynamic market, exceptional experiences are vital.

With advanced research and innovative strategies, we catalyze positive change in service delivery. Whether you're a startup or a multinational, our tailored solutions maximize customer interactions. Join us in redefining service excellence for a future where every interaction resonates. Welcome to a transformative journey at the Center for Service Quality Enhancement.

A meaningful conversation on service quality and business sustainability.On 21 August 2026, CSQE hosted its August Webin...
24/08/2026

A meaningful conversation on service quality and business sustainability.

On 21 August 2026, CSQE hosted its August Webinar, bringing together Professor Dr. Md. Tareque Aziz, Service Quality Management Consultant; Mr. Rijvi Rony, Chief Business Officer, The Premium Homes Ltd.; and Mr. Md. Kaushik Rahman, Head of Operations, BIG Box & Premium Outlet, ACI Logistics Ltd., along with our CSQE Consultants.

The session brought valuable perspectives on service quality, customer experience, and sustainable business growth.

Thank you to everyone who joined us and made the conversation meaningful.

Our June Newsletter is now available! Catch up on the latest updates, activities, and insights from CSQE.
09/08/2026

Our June Newsletter is now available!

Catch up on the latest updates, activities, and insights from CSQE.

Explore the latest updates from CSQE, including key initiatives, knowledge-sharing activities, and our continued efforts...
06/08/2026

Explore the latest updates from CSQE, including key initiatives, knowledge-sharing activities, and our continued efforts to advance service quality and customer experience.

30/07/2026

Can your customers really trust you?

🖇ī¸Delegations from CSQE meets the Heads of Service Quality divisions from Bank Asia & NRB Bank on 19th July' 2026.
19/07/2026

🖇ī¸Delegations from CSQE meets the Heads of Service Quality divisions from Bank Asia & NRB Bank on 19th July' 2026.

16/07/2026

Is Reliability important enough?

Service Quality Index (SQI)
12/07/2026

Service Quality Index (SQI)

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Service Quality Index (SQI)👉
11/07/2026

Service Quality Index (SQI)

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Service Quality Index (SQI)👉
10/07/2026

Service Quality Index (SQI)

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Service Quality Index (SQI)👉
09/07/2026

Service Quality Index (SQI)

👉

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House-23 (B1, 1st Floor), Road-10, Sector-9, Uttara
Dhaka
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Tuesday 10:00 - 18:00
Wednesday 10:00 - 18:00
Thursday 10:00 - 18:00
Sunday 10:00 - 18:00

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