22/09/2026
Should service providers charge for quotes?
I had a fascinating discussion with a local architect at a networking event in Manly recently. One of his biggest operational friction points was the sheer amount of time spent going back and forth with potential clients—scoping jobs, conducting site visits, and preparing custom quotes—often without compensation. Interestingly, a videographer I spoke with shortly after echoed the exact same frustration.
In high-touch, creative, or technical professions (like architecture, media, construction, and specialised consulting), a "quote" is rarely just a price tag. It often involves hours of unpaid strategy, site analysis, and creative problem-solving—essentially giving away expert advice upfront.
On the flip side, clients often feel hesitant to pay just to find out if a provider fits their budget or scope before a contract is signed.
I’m curious to get the community’s perspective on this:
For Service Providers: Have you moved to charging for quotes, paid discovery phases, or feasibility studies? How has it impacted your lead conversion and client quality?
For Clients/Buyers: Would paying an upfront fee for a detailed scope or diagnostic consultation put you off, or do you view it as a mark of a higher-value professional?
Where do you draw the line between a standard cost of sales and unpaid consulting?
Would love to hear how others are navigating this balance!