Hi 👋
We're Aware Super, here to help you grow your savings whether retirement is 2 or 20 years away. As one of Australia’s largest profit-for-members super funds, we always remember whose money it is and whose future we’re looking after: our members. For more info about who we are and what we do, head here 👉🏽 https://aware.com.au/
Aware Super Social Media House Rules
Welcome to our Facebook family! Our mission is simple – to provide you with super helpful info to help you understand the world of super and retirement. We want this to be a respectful space, so there’s a few House Rules to help our social channels stay kind, collaborative and valuable for members, future members, followers, and our team of moderators – all the wonderful people that make up our social community! When you post, comment or engage with our page, you’re agreeing to stick to the House Rules listed below. Our values drive everything we do for members, and everyone plays a part in keeping our community inclusive – including you. Who’s moderating the page? Our in-house customer service and social media teams. We’re here to support you weekdays between 9am - 5pm AEST/AEDT (excluding public holidays). You can also reach our customer support team on 1300 650 873 weekdays 8am – 7pm (AEST/AEDT). For more ways to get in touch, including more info about making a complaint, visit: https://aware.com.au/member/contact-aware-super/enquiry-form
Our role:
Supportive engagement: We’ll answer your questions as best as we can or help point you in the right direction to get the answers you’re looking for. It’s worth noting we can’t provide any personal advice via social media (see disclaimer for more on this). Privacy protection: We’ll never ask for your personal details, but we might ask you to message us privately (DMs or via email) so we can keep helping you. You can view out privacy policy at: https://aware.com.au/member/about-us/legal/conditions-of-use/privacy-and-governance/aware-super-privacy-policy
(Never add your personal details to a comment. If you do, we’ll go in and remove the comment to help protect your privacy). Feedback integrity: We look, we listen and we take all feedback on board to help improve member experiences. Community standards: We keep our side of the streets clean. Posts or comments that don’t align with our rules, breach applicable laws/regulations, are defamatory, disrespectful, offensive, inappropriate, or promote criminal behaviours will be removed. Repeat offenders could get a warning or even get banned. Your role:
Respectful conduct: No swearing or offensive language 🙅🏽♀️ And please don’t personally attack our team, or anyone visiting our page. Discrimination won’t be tolerated and neither will any other form of harassment. We welcome conversation and dialogue, but please be constructive and inclusive in your language when you interact with others. Privacy caution: Don’t share your personal info on public forums! No spam: Please don’t spam our social channels with repetitive posts or unsolicited promotions. If you do, we'll remove them 🚮 and ban you from posting to this page in the future. Moderator Actions:
Our moderators keep an eye on everything, and they’re here to keep convos friendly, engaging and super helpful. If we see anything that’s not in line with all the points we’ve made above 👆 we reserve the right to hide comments, restrict posting abilities, remove posts, or even remove members from our community. It is all in the name of maintaining a respectful and valuable space for you guys to learn more about super and retirement 🩷
Have you seen something that looks like it’s breaking one of our House Rules?Let us know by shooting us an email: [email protected]
Questions about your Aware Super account? Call Us: Australian callers: 1300 650 973; Overseas callers: (+61 3) 9131 6373, 8am – 7pm AEST/AEDT weekdays. Consider if Aware Super is right for you and the PDS and TMD at aware.com.au/pds. Advice provided by Aware Financial Services Australia Limited (ABN 86 003 742 756, AFSL 238430), wholly owned by Aware Super. Members can get advice about their Aware Super accounts at no extra cost, or advice on their broader needs for a fee. Information provided by Aware Super is believed to be accurate at the time of posting. To protect your interests, you should always make your own enquiries before acting. Issued by Aware Super Pty Ltd (ABN 11 118 202 672, AFSL 293340) trustee of Aware Super (ABN 53 226 460 365).
