20/09/2023
Touchpoint Group's AI is changing the game in customer feedback analysis. By automating the organisation and precise categorisation of customer feedback data they're tackling the longstanding challenges faced in banking, insurance, and telecommunications. With their innovative approach, they're making it easier to understand feedback in detail, streamlining the manual and resource-intensive categorisation process, and providing valuable insights that were once elusive.
Competitive Advantage:
Touchpoint Group unlocks AI technological innovation that brings the financial institution (Touchpoint's client) emotionally closer to their customers. Thus delivering maximum value from the relationship. This is achieved through the following:
▪ Proprietary AI text analytics platform, Ipiphany.
▪ Market leading, AI-driven, detailed topic models specific to customer experience feedback delivering:
✅Automated categorisation and organisation of data at scale
✅Proven and robust analytics and reporting frameworks
✅Benchmarking capability providing competitor insights
✅Large Language Models (LLMs) integration for additional descriptive reporting
Milestones:
▪ Organisation strategy and commercialisation approach reviewed, enhanced, and implemented – outputs visible in solutions in market and development.
▪ Commercialisation and launch of Banking App analytics offerings for Banking Industry – specifically UK and North America.
▪ Commercialisation and launch of Insurance customer experience journeys analytics offerings.
▪ Curinos partnership leveraging synergies of both organisations.
▪ Integration of LLM with Ipiphany platform.
For more information, visit Touchpoint Group company profile here
Touchpoint Group’s purpose is to automate the organisation and accurate categorisation of customer feedback data into reporting frameworks for decision-makers in banking, insurance, and telecommunications organisations. They deploy knowledge graphs supported by natural language understanding and s...