NAB

23/09/2026

UPDATE:
Services have now been restored following this afternoon‘s outage.

We know some customers were unable to access digital banking services or contact us by phone, and we’re sorry for the disruption.

We appreciate your patience and understanding while our teams worked to resolve the issue. Thank you for bearing with us.

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UPDATE:
Most services have now been restored following this afternoon's outage. Some business banking customers may still experience login issues with NAB Connect, and we're working as quickly as possible to resolve the remaining impacts.

We apologise for the disruption - thank you for your patience and understanding.

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We're aware of an issue currently impacting a number of our digital channels, including the NAB app and Internet Banking. The issue is also affecting our phone services, and customers may be unable to contact us by phone at this time.

Our teams are investigating and working to fix this as quickly as possible. NAB ATMs remain available.

We're sorry for the inconvenience and thank you for your patience while we work to restore services. We'll share updates as they become available.

For more information head to: https://www.nab.com.au/help-support/service-disruption.

Send a message to learn more

31/08/2026

Loved the new look of the NAB app? Now it's Internet Banking's turn.

We're rolling out a refreshed Internet Banking experience, designed to make everyday banking simpler, easier to navigate and more secure.

You don't need to do anything - the update will be applied automatically as it's rolled out to customers.

See what’s new at nab.com.au/betterbanking.

26/08/2026

Scams continue to evolve, and so do the tactics criminals use to target Australians 🚨

That's why conversations like these matter.

Thank you to everyone who joined yesterday's NAB Scam Education Conversation. It was encouraging to see that 98% of attendees said they felt better informed after the session.

Our experts shared practical advice on the warning signs to look out for and how to better protect yourself and those around you.

Missed it? You can watch the recording here: https://www.nab.com.au/about-us/security/online-safety-tips/scam-awareness-week/the-big-scam-education-conversation-video

19/08/2026

Paying a supplier or invoice? Take a moment to check before you pay. 🧾✍️

Confirmation of Payee is one of the ways we partner with customers to spot scams at every stage. It checks whether the account name matches the account details you’ve entered - helping identify potential mistakes or warning signs before money is sent.

Available across NAB’s digital banking channels, including NAB Connect desktop for business customers making individual payments to a person or business.

13/08/2026

We’re currently experiencing issues with Internet Banking (Mobile & Desktop).

We’re sorry for the inconvenience and our teams are working hard to resolve this issue ASAP.

We will keep you updated here.
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UPDATE:

We're really sorry for the inconvenience everyone. Our systems have now been restored. Our teams will continue to monitor our systems closely.

12/08/2026

NAB is your partner for helping you spot scams at every stage

Anyone can join NAB's Scam Education Conversation and hear from our security experts about the latest scams, common red flags, and practical steps to help protect you.

Tuesday 25th August at 12pm AEST

Register at nab.com.au/scamsawareness

05/08/2026

A new NAB AFLW season starts now🏆

The captains have assembled. The stage is set.

We're proud to support a competition creating more opportunities for the next generation, on and off the field.

Bring on Round 1 and a blockbuster double-header this Sunday.

09/07/2026

Get early access to Boyz II Men tickets 🎵

NAB customers enjoy exclusive early access to tickets with the NAB Goodies Visa pre-sale when you pay with your NAB personal Visa debit or credit card. Pre-sale starts 13 July and ends 15 July 2026 (or when sold out). T&Cs & eligibility criteria apply.

Learn more at nab.com.au/presale

01/07/2026

How bushfire‑ready is your home? 🏠

NAB Home Insurance customers can now use the Resilient Building Council Bushfire Resilience Rating app to check their risk and take steps to make their home safer.

The result? A more resilient home that could help you save on your home insurance premiums.

Eligibility criteria applies. Learn more at nab.com.au/rbc

18/06/2026

Heads up: There’s a phishing email going around pretending to be from NAB. It may have a subject line like “NAB Alert” or “NAB Customer Alert” and claim there’s been suspicious activity on your account, a declined transaction or an unusual payment.

The email asks you to call a phone number to secure your account. This email isn’t from us - please don’t call the number, share any personal information or transfer money.

If you’ve received this email, forward it to [email protected] and then delete it. If you’ve called the number, shared information or transferred money, contact us immediately on 13 22 65 or visit your nearest NAB branch.

You can read more about the latest scam alerts here: nab.com.au/securityalerts