Teamcare Insurance Brokers

Teamcare Insurance Brokers General Insurance Brokers since 1986
Open Monday to Friday [9am to 5pm]

27/09/2023

An insurance broking business must understand many Acts to hold a licence.
The Act have attached fines and penalties.
This is important when setting ‘contingency reserves’ needed and when reviewing ‘risk management’ & 'compliance'.
Most laws relate to core business services and make good sense.
We addressed what we could in our paperless practice management software that we built in-house [see https://brokermaster.au ].
The Corporations Act, Financial Services Reform Act [includes the old Insurance Contracts Act], Privacy and Anti Hawking, make good sense.
But what ‘documented processes and procedures’ can keep Acts like the S*x discrimination act; anti-money laundering, domestic violence, Modern Slavery and the ever-growing list, in our daily attention span?
They are considered by many to be just ‘red tape’ that detracts from core obligations and service delivery.
Surely the common sense of staff following training should be sufficient in a civilised society, without the threat to the business licence and fines?
Are you aware of laws that have ever been used to hold politicians, who passed these laws, to account?

23/09/2023

Broker Master Pty Ltd produces paperless practice management software like the one we use.

It was a paradigm shift that increases profitability, by freeing up staff resources in 'people to people' businesses.

It is used as the example displayed on the website https://brokermaster.au/ and I would welcome feedback on how useful it is and how it can be improved.

Apologies for the quality of the site I am building for Broker Master but I hope you get the idea of how it works.

The integration of AI or other smart monitoring and reporting apps into 'practice management' software, will be the next big leap forward and we are working on that. Geoff Ferns.

23/09/2023

The brokerage has excellent staff and brilliant management.
I retired 9 years ago and find I now have time to post here.

In 2003 we decided that paying rent for filing cabinets and wasting staff time searching for bits of paper, had to stop. We adopted a 'paperless practice management' software system and have been 'paperless' since then.

This increased the the time staff could spend looking after the clients we work for.

It makes me proud to hear feedback from clients that their phone calls [during office open hours 9am to 5pm, Monday to Friday] are usually answered by a human being by the fourth ring.
Geoff Ferns

Address

97 Shellharbour Road
Shellharbour, NSW
2528

Opening Hours

Monday 9am - 5am
Tuesday 9am - 5am
Wednesday 9am - 5am
Thursday 9am - 5am
Friday 9am - 5pm

Telephone

+61242967999

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