Austbrokers Countrywide

Austbrokers Countrywide Austbrokers Countrywide is a leading provider of Insurance and Financial solutions, delivering premium products and service excellence.

Insurance is complex, therefore having access to the right technical advice and expertise, as well as market leading products is vital. Austbrokers Countrywide is a leading provider of insurance and financial solutions, delivering premium products and service excellence through a team of experts who are able to provide guidance and skilled support on a broad range of areas. We focus on servicing o

ur clients across Australia with a particular emphasis in tailoring solutions to meet the needs of small-to-medium businesses. Our personalised level of service, specialisation and local knowledge has proven to be invaluable to our clients, which is evidenced by the long term relationships we have established and continue to grow.

We'll be out of the office tomorrow for the Melbourne Cup Day public holiday and be back on board on Wednesday. Giddyup!
01/11/2021

We'll be out of the office tomorrow for the Melbourne Cup Day public holiday and be back on board on Wednesday. Giddyup!

All the staff here at Austbrokers Countrywide are participating in RU OK day. This week, we're having team morning tea g...
09/09/2021

All the staff here at Austbrokers Countrywide are participating in RU OK day. This week, we're having team morning tea get togethers to have an informal chat and ask the question "Are you really OK?"

When we genuinely ask someone, “are you really OK?”, and are prepared to talk to them about how they’re feeling and what’s going on in their life, we can help those who might be struggling to feel connected and supported, long before they’re in crisis.

This Conversation Guide contains practical tips on how to navigate an R U OK? conversation, today, tomorrow and any time someone needs your support.
Download it here: www.ruok.org.au/how-to-ask

Start your career in the insurance industry!We are looking for someone who is passionate about delivering high customer ...
26/08/2021

Start your career in the insurance industry!

We are looking for someone who is passionate about delivering high customer service to our clients.

We have a full time opportunity for a Claim Specialist to manage a Portfolio of Property and Motor. As part of our team, you will provide a professional and efficient service to our clients and brokers, while working with underwriters to provide the best claims outcome for our clients.

Interested? Click on the link and scroll down to find out more...
https://abcountrywide.com/about-austbrokers-countrywide/careers/

We're hiring!Looking for a tree change (based in Drouin) or alternatively looking to a join a large suburban brokerage (...
23/08/2021

We're hiring!
Looking for a tree change (based in Drouin) or alternatively looking to a join a large suburban brokerage (based in Scoresby)?

We have an exciting opportunity to work in a first-class environment and join a high performing and dedicated team.

Interested? Click on this link to find out more...

https://abcountrywide.com/about-austbrokers-countrywide/careers/

There's been some wild and stormy weather in parts of Victoria overnight and continuing today. We're here to help during...
10/06/2021

There's been some wild and stormy weather in parts of Victoria overnight and continuing today.
We're here to help during these challenging times.
If you need to lodge a claim the most efficient way to do so is online.
Head to the claims forms on the right hand side on the page... https://abcountrywide.com/claims/

Hot Tip: ensure you tick the yes or no box if you need emergency assistance

We are thrilled to announce that one of our directors, Mark O’Reilly, is a finalist in the NIBA Victorian/Tasmanian Brok...
20/05/2021

We are thrilled to announce that one of our directors, Mark O’Reilly, is a finalist in the NIBA Victorian/Tasmanian Broker of the Year awards.

This esteemed award goes to an individual broker who is deemed an inspirational role model for the broking community.
Mark is certainly an exceptional leader in our business and is highly regarded by his colleagues and clients alike.

You’re already a winner in our eyes Mark. Wishing you all the best at the NIBA Victorian Gala Lunch on Friday.

14/05/2021

We have an exciting opportunity for an IT System Administrator to manage our in-house information technology.

Qualifications & experience

1. High degree of customer service and can effectively problem solve “out of the box”
2. Self-motivated team player
3. Interpersonal skills to manage internal customers appropriately
4. Strong verbal and written communication skills
5. Ability to work calmly under pressure
6. The ability to ensure that customer requirements are recorded exactly as specified
7. Attention to Detail
8. Windows 10 and Office 365 strong knowledge
9. Application support including a desire to learn programming.
10. Desirable – Understanding of insurance and/or finance industry.

Tasks & responsibilities

1. Assist users with access / usage issues (reactive support)
2. When you see error logs, fix issues (proactive support)
3. Functional testing of new features prior to user release and the development of customer self-help content.
4. Work with third party vendors.
5. Provide new user set ups including emails, relevant software accounts, hardware set ups, education and other in order to get new users up to speed
6. Other technical support as required
7. Able to diagnose IT issues and resolve them quickly and effectively
8. Project management and regular status reporting of IT projects to Management Team.

14/05/2021

IT support for medium sized business. All in-house information technology and management. We are currently looking for a young IT Technician Trainee in the to support our business in which we can train, develop and fast-track their growth.

Qualifications & experience

- High school certificate a must, University degree or equivalent preferred
- High degree of customer service and can effectively problem solve in an “out of the box”
- Self-motivated team player
- Interpersonal skills to manage demanding or difficult customers appropriately
- Strong verbal and written communication skills
- Ability to work calmly under pressure
- The ability to ensure that customer requirements are recorded exactly as specified
- Attention to Detail
- Windows 10 and Office 365
- Interest in developing applications in VBA and C # to support in house applications

Tasks & responsibilities

- Assist users with access / usage issues (reactive support). Vast range of IT issues in a modern Windows 10 environment including hardware related issues
- when we see error logs but prior to user making a call (proactive support)
- Application support for Microsoft Office applications and some custom software
- Functional testing of new features prior to user release
- Provide new user set ups including emails, relevant software accounts, hardware set ups, education and other in order to get new users up to speed
- Other technical support as required
- Able to diagnose IT issues and resolve them quickly and effectively

Wishing all our clients, partners and staff a very Happy Easter.We hope you get a chance to relax, take some time out an...
01/04/2021

Wishing all our clients, partners and staff a very Happy Easter.
We hope you get a chance to relax, take some time out and enjoy a bonus hour's sleep in on Sunday morning.
Our office will be closed from 5pm today and re-open at 9am on Tuesday, 6th April.
If you have any urgent claims please head to our website
abcountrywide.com/claims
Stay safe and eat all the chocolate!

22/03/2021

Earners of the ANZIIF Corporate Supporter badge are companies who have the desire to see the insurance industry and its people succeed. Corporate Supporters work together on projects that will; promote and lift the profile of the insurance industry, support people working in the industry and assist....

10/03/2021

This is the year to take charge of your career in insurance, and join Austbrokers Countrywide.

The fabulous work of the Victorian community has allowed us to have 75% of our people back Caribbean Business Park. With plenty of space, greenery, car parking and access to restaurants and cafes – all right in the heart of the Eastern suburbs of Melbourne.

Watch out for opportunities to join our team.

Well I think we can all agree that 2020 did not quite turn out as planned! We hope you get a chance to relax and unwind ...
03/12/2020

Well I think we can all agree that 2020 did not quite turn out as planned!
We hope you get a chance to relax and unwind over the Christmas season. We'll be closed over this time but rest assured you can get in touch with us via our website if you have any urgent claims.
abcountrywide.com.au

Address

Level 2, 35 Dalmore Drive
Scoresby, VIC
3179

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+61398351300

Website

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