30/12/2022
HNY to everyone - check out my latest customer survey / response -
Hello Ian Vonk,
This email contains information received from one of your customers in response to the Thank You campaign that was recently sent to them on your behalf.
Your customer has now been entered into this month's Thank You campaign competition.
Your customer has responded to the survey and the responses they have supplied for your use are as follows;
Contact Information is as follows:
Contact Preferred Name: Yasmin
Survey responses are as follows:
1. Overall, how satisfied were you with my services?
Excellent
2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
5
3. What elements of the service I provided most impressed you?
Friendly, responsive and you got us a great interest rate.
4. Are there any improvements to my service I could make?
Not that I can think of.
Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent
6. Did I keep you informed during the application and approval process?
Yes
7. Would you be interested in knowing more about any of the other services I provide?
No
8. Would you recommend my services to others?
Yes
9. How did you hear about me?
Word of mouth (Personal)
I'd really appreciate if you would include a customer testimonial or any other feedback on my recent service for you. Great testimonials really help me to promote my service and business. I generally publish these on my website or social media and will only use your first name and suburb.
Ian is friendly, responsive, thorough and knowledgeable. He got my partner and I a great deal on our home loan. Ian was our broker when we were first home buyers, and has just assisted us to refinance. I would recommend Ian as your broker - he is great.