What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Caldwell Insurance, Suite 8, 58-60 Torquay Road, Pialba (2026)

Caldwell Insurance was established in 1973, servicing not only the Hervey Bay and Fraser Coast district but far beyond with clients in most states and territories of Australia. Caldwell Insurance was founded by Mr Bob Caldwell (OM) and sold to Paul and Helen Graham in early 2013. We’ve retained the name of Caldwell Insurance out of respect for the heritage of the business and to signify that we wi

ll uphold the reputation of service, integrity and value for our clients.

“We don’t compete with our competitors – we set the standard in insurance.”

We have more than 60 years of combined office experience specialising in all facets of insurance including (but not limited to):

• Rural and farming
• Landlords’ cover
• Insurance for tradies
• Home and contents
• Commercial business
• Motor vehicle
• Boat and caravan
• Public liability
• Personal accident

Caldwell Insurance values family and community, and is pleased to sponsor, volunteer and be involved with a number of local and national organisations. One organisation we’re involved with is The Clubhouse Hervey Bay, where Manager Paul Graham was even featured in a recent advertisement! Like people in the local community choosing The Clubhouse, we feel a sense of pride when our clients choose us to protect them. We want to earn your recognition of ‘that’s my insurance broker!’

24/06/2026

What good claims support actually looks like. When something goes wrong, the value of insurance is often measured by what happens next. But behind every claim, there’s usually more involved than people realise - gathering information, communicating with insurers, coordinating updates, understanding timelines and next steps.

Good claims support isn’t just about lodging paperwork, it’s about helping businesses navigate the process with clarity and guidance during what can often be a stressful time. Because when disruption happens, support and communication matter just as much as the policy itself. Reach out to us now at (07) 4124 3122 to discuss further how claims support works at Caldwell.

10/06/2026

Why two businesses in the same industry may need different cover. At a glance, two businesses may appear very similar. They might operate in the same industry, offer similar services or even be the same size. But the way they operate day to day can be very different and that can significantly influence the type of cover they need.

- The contracts they sign.
- The equipment they use.
- The locations they work in.
- The clients they service.
- The way responsibilities are structured.

These details all play a role in shaping exposure and how insurance should be structured.

That’s why effective advice isn’t based solely on industry type, it’s based on understanding how a business actually operates. Contact us at (07) 4124 3122 for more info.

20/05/2026

How to prioritise cover when budgets are tight. Every business is feeling the impact of rising costs. The challenge is knowing where to cut back and where maintaining protection is essential. Not all risks carry the same weight and not all cover should be treated equally. Understanding that balance is key to making confident decisions. Get in touch today at (07) 4124 3122 if you’d like to better understand where your priorities should sit, we can help guide you.

06/05/2026

In many industries, the biggest risks aren’t always on the job site, they’re in the contract. For contractors, tradies and regional operators, signing agreements is part of the job. But some contracts include clauses that shift liability or extend responsibility beyond what your insurance is designed to cover.

This isn’t always obvious when securing work but it can become a real issue if something goes wrong. Understanding how your contracts align with your cover is an important part of protecting your business. If you’d like clarity on how your contracts and cover work together, get in touch with at (07) 4124 3122.

29/04/2026

Cost cutting vs protection. With rising costs across the board, many businesses are looking for ways to reduce expenses. But when it comes to insurance, cutting back without understanding the impact can increase exposure in ways that aren’t immediately obvious. The goal isn’t simply to spend less, it’s to make informed decisions about where risk is retained and where it’s transferred. Reach out to us now at (07) 4124 3122 find out more about how we can help you.

22/04/2026

What is the hidden impact of inflation on insurance? As costs rise, so does the potential gap between your cover and your real exposure. Rebuild costs, equipment values and labour expenses have all increased but policies don’t automatically adjust to reflect that. This is where underinsurance can quietly become a risk. Contact us today at (07) 4124 3122 to find out more.

Address

Suite 8, 58-60 Torquay Road
Pialba, QLD
4655

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+61741243122

Website

http://www.caldwellinsurance.com.au/

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