10/09/2026
No technology company sat down and decided to hand decisions over to AI. It happened one system at a time.
Something started triaging claims. Something else started setting prices. Then contracts. Each step made sense on its own. Together they changed how decisions are actually being made inside the business, and how fast.
The uncomfortable part isn't that AI gets things wrong. It's that it can make the same wrong call a thousand times before a human sees the first one. And every one of them is still your decision.
That isn't a technology failure. It's a growth problem. The business scaled faster than the structure holding it up.
Four questions worth putting on a board agenda this quarter:
→ What decisions does our AI actually make?
→ Where does human oversight start and stop?
→ How would a regulator characterise a failure?
→ Which policy would be expected to respond, and why?
If the fourth takes longer to answer than the first three, that gap is worth closing while it's still a choice, not after an enterprise customer, an investor or a claim asks it for you.
https://www.knightcorp.insure/insights/when-ai-moves-from-insight-to-action?utm_campaign=177731045-Socials&utm_content=439125486&utm_medium=social&utm_source=linkedin&hss_channel=lcp-7763345