28/08/2026
The $55m offset account warning for mortgage holders.
Your home loan repayments can look perfectly normal even when your offset account isn't delivering the savings it should.
That's one of the concerning findings from a recent review by ASIC, the financial services regulator.
ASIC found that when offsets don't operate correctly, banks may still collect the same repayment – but allocate more towards interest and less towards principal.
That can make the problem difficult for borrowers to detect.
A widespread problem
ASIC examined eight banks covering more than 70% of Australia's home loan market.
While their practices differed, every bank reviewed had weaknesses in how offsets were set up, monitored or managed.
Banks paid more than $55 million in compensation for failures over the two years to August 2025, with more expected.
The takeaway isn't that offset accounts don't work. Used correctly, they can help reduce mortgage interest and accelerate repayments.
But it pays to understand exactly what your loan promises.