28/08/2026
Financial hardship can begin with a single life event—separation, a change in social circumstances, illness or economic pressure.
Yesterday, Key Change partner Kaye Nelson-Hill attended the Mortgage & Finance Association of Australia (MFAA) Women in Finance series event in Melbourne—a valuable reminder of the important role mortgage brokers can play in supporting clients through some of life’s most challenging circumstances.
One of the most powerful messages from the session was: “Vulnerability is a circumstance, not a label.”
As brokers, our role goes well beyond arranging finance. We are often trusted with deeply personal information and may be among the first to recognise when someone needs additional support.
A key takeaway was Bank West initiative to help women whose credit history has been damaged through financial abuse. By considering loan applications in isolation from the circumstances created by the abuse, lenders can help provide a pathway towards financial independence.
We were also reminded that financial counsellors offer free and independent support. They do not sell financial products—their role is to help people understand their options and regain control of their financial situation.
For anyone impacted by sexual, domestic or family violence, Full Stop Australia provides free, confidential, trauma-specialist counselling 24 hours a day. Call 1800 FULL STOP on 1800 385 578 or visit fullstop.org.au.
If you are looking for support to rebuild your financial independence following a separation or another significant life event, please reach out. Sometimes the first step is simply having a confidential conversation with someone who can help you understand your options.
FinancialAbuse MFAA
