10/04/2026
Persistence pays off – and this is why clients need advocates by their side.
Earlier this year, we supported a client through a complex property damage claim that initially looked like it was heading for a decline.
The loss involved a power failure with competing technical opinions. The initial view from the insurer was unfavourable, and at face value it would have been easy to stop there.
Instead, we stayed by their side – and we persisted.
Over a number of months, we worked closely with our client, the loss adjuster, and specialist experts to ensure the actual cause of loss was properly investigated and understood. That deeper forensic work ultimately changed the outcome.
✅ The insurer reconsidered their position
✅ Indemnity granted
✅ Our client received the outcome they deserved
We also want to acknowledge the loss adjuster involved, who remained constructive and open throughout the process. Good outcomes are always easier when all parties stay focused on the facts.
This claim is a reminder that insurance isn't just about the policy wording – it's about tenacity, collaboration, and not accepting the first answer when the facts don't stack up.
Being By Your Side through moments like these – the complex, the disputed, the uncertain – is exactly what we're here for. If you're dealing with a difficult claim, having the right advocate beside you can make all the difference.
