13/10/2026
Your customer has a cashflow problem. So why have you made it YOUR problem? 👀
They're having a tough month.
Their accounting system isn't working.
Someone's been unwell.
They're waiting for someone else to pay them.
And you understand. Of course you do.
But meanwhile…
You've paid your staff.
You've paid your suppliers.
You've delivered the work.
And you're lying awake wondering how you're going to meet YOUR next round of commitments.
Here's what I want to know. Who's looking after your business while you're busy looking after everybody else's?
Because somewhere along the way, we've confused being a good business owner with being an endlessly accommodating one.
And it's costing us.
Here's the thing…
You can be compassionate AND expect to be paid.
You can value customer relationships AND have boundaries.
And you can understand someone's circumstances WITHOUT financing their business.
An explanation isn't a payment plan.
And getting paid for work you've already done isn't something you should ever feel guilty about.
🎙️ NEW PODCAST — EPISODE 244: Stop Being Your Customers' Bank
We're talking overdue invoices, late-paying customers, the responsibility of your team, and why getting paid needs to be just as important as making the sale.
If you're constantly chasing cash while your customers keep promising to pay, this one's for you.
🎧 Listen now wherever you get your podcasts.
Because my friend, being good to your customers should never mean being bad to your business. ❤️