Traditional Credit Union

01/06/2026

A safer way to pay is here

We’ve added a new feature to your Online banking experience - it’s called Confirmation of Payee

Before you send money to someone new, Confirmation of Payee checks that the account name, BSB and account number match the details held by the recipient’s bank.

That means you’ll know if something doesn’t look quite right, helping you avoid mistaken payments or falling victim to a scam.

If you've already got and use online banking - there’s nothing you need to do -this check is now part of how you pay, giving you more peace of mind.

If you don't use online banking - you can learn more here: https://tcu.com.au/account-access-3/internet-banking/

To learn more about Confirmation of Payee please visit: https://tcu.com.au/help/confirmation-of-payee/

Internet & Mobile Banking You can use Internet Banking and Mobile Banking 24 hours a day, seven days a week to do your banking. Internet and Mobile Banking are easy to use. Things you can do • Check the balance of your account • Transfer funds between your accounts as well as to other linked TCU...

15/05/2026

As a mark of respect, our Head Office Branch will be temporarily closed today (Friday 15 May) from 11:00am to 1:00pm as our team attends a funeral service for a member of the TCU family.

Our call centre will remain open, however you may experience longer than usual wait times

We kindly ask for your patience and understanding while we support our staff, and the family, during this difficult time.
Thank you for your compassion and understanding.

TCU

13/05/2026

We're aware of an issue impacting some inbound transfers to TCU accounts. We apologise for any inconvenience caused and are working hard on resolving this issue as soon as possible.

If you are impacted by this, please email us at [email protected] or call us on 1800 828 232.

30/04/2026

Good Morning - Service update:

Some periodic (recurring) payments due overnight have been delayed due to a processing issue on our end. Our team is working on a fix now and we expect to push these payments through as soon as possible this morning.

We apologise for the inconvenience. If you've been affected or are worried about a payment, please call us on 1800 828 232 or visit your local branch and we'll help you sort it out.

We'll share another update once the issue is resolved.

19/03/2026

Hi Numbulwar!

We're not open today or tomorrow due to the evacuation taking place before Cyclone Narelle is expected to hit on Saturday.

If you need help with your banking, our call centre team is available on 1800 828 232 and our phone and internet banking services are also available.

When you're in Darwin, you can find us at 9 Rowling St, Casuarina.

Please stay safe!
TCU

16/03/2026

Hi Katherine!

We're so happy to announce TCU is open again today to support you with all your banking needs.

If you can't make it into the branch, we have our call centre team available at 1800 828 232, as well as Internet and Phone Banking available.

Thanks,
TCU

06/03/2026

Temporary Branch Closure - Katherine

Due to flooding in Katherine our Branch will be closed today, Friday 6th of March.

The safety of our staff and members is our top priority.

We expect to reopen on Monday, 9th of March as long as it's safe to do so.

If you're in the Katherine area please stay safe, and stay up to date with the latest warnings at www.bom.gov.au or via the SecureNT Facebook group.

For any banking enquiries please contact our call centre on 1800 828 232 or via our online banking platform available on www.tcu.com.au

The Bureau of Meteorology web homepage provides the Australian community with access to weather forecasts, severe weather warnings, observations, flood information, marine and high seas forecasts and climate information.

24/12/2025

That’s a wrap! 🎁
Wishing everyone a very Merry Christmas and a safe, happy holiday season from all of us at the TCU team.

Please note, we will be closed over Christmas Day and Boxing Day, reopening on Monday 29th December.

Thank you for your continued support. We look forward to seeing you soon! ✨

24/11/2025

📢 Cyclone Fina Update – Head Office Open

Great news! Power has been restored to our Head Office and we are now open again. Our branch and call centre have resumed normal operations.

Thank you to everyone for your patience and understanding while we worked through the recent outage.

We appreciate the support of our members and communities, and thank our staff for their hard work during this challenging period.💛

23/11/2025

📢 Cyclone Fina Update – TCU Services

Due to widespread power outages across the Darwin region, Head Office has been impacted and both our call centre and branch are currently closed. During this time, Katherine will be acting as our temporary call centre. With limited staffing, please expect longer wait times when calling in.

To ensure members can still access essential banking, we have set up a pop-up branch outside Head Office, where our team can assist with urgent banking needs.

For self-service options, Internet Banking and our automated phone banking service remain available.

We will share further updates once we know more about the power restoration at Head Office.

Please note:
🔸 Wurrumiyanga and Wadeye branches are closed until further notice.

Thank you for your patience and understanding as our team does their best to support our communities during this time. Stay safe, everyone. 💛