Traditional Credit Union

01/06/2026

A safer way to pay is here

We’ve added a new feature to your Online banking experience - it’s called Confirmation of Payee

Before you send money to someone new, Confirmation of Payee checks that the account name, BSB and account number match the details held by the recipient’s bank.

That means you’ll know if something doesn’t look quite right, helping you avoid mistaken payments or falling victim to a scam.

If you've already got and use online banking - there’s nothing you need to do -this check is now part of how you pay, giving you more peace of mind.

If you don't use online banking - you can learn more here: https://tcu.com.au/account-access-3/internet-banking/

To learn more about Confirmation of Payee please visit: https://tcu.com.au/help/confirmation-of-payee/

Internet & Mobile Banking You can use Internet Banking and Mobile Banking 24 hours a day, seven days a week to do your banking. Internet and Mobile Banking are easy to use. Things you can do • Check the balance of your account • Transfer funds between your accounts as well as to other linked TCU...

15/05/2026

As a mark of respect, our Head Office Branch will be temporarily closed today (Friday 15 May) from 11:00am to 1:00pm as our team attends a funeral service for a member of the TCU family.

Our call centre will remain open, however you may experience longer than usual wait times

We kindly ask for your patience and understanding while we support our staff, and the family, during this difficult time.
Thank you for your compassion and understanding.

TCU

13/05/2026

We're aware of an issue impacting some inbound transfers to TCU accounts. We apologise for any inconvenience caused and are working hard on resolving this issue as soon as possible.

If you are impacted by this, please email us at [email protected] or call us on 1800 828 232.

30/04/2026

Good Morning - Service update:

Some periodic (recurring) payments due overnight have been delayed due to a processing issue on our end. Our team is working on a fix now and we expect to push these payments through as soon as possible this morning.

We apologise for the inconvenience. If you've been affected or are worried about a payment, please call us on 1800 828 232 or visit your local branch and we'll help you sort it out.

We'll share another update once the issue is resolved.