DLB Insurance & Risk Solutions

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DLB Insurance & Risk Solutions General Insurance Brokerage Located in the Sutherland Shire. DLB Insurance + Risk Solutions Pty Ltd General Insurance Brokerage

07/10/2026

Part 2 of our series: **“Who Is Your Favourite Underwriter to Deal With?”**

In this episode we spend a bit of time on claims.

As an industry, I often question how much genuine thought goes into claims performance when placing risk.

Some Insurers are better than others.

It’s not uncommon for us to sit in front of a client at renewal and recommend one Insurer over another — even if they’re 10–20% more expensive — purely because their claims service is superior.

Equally, we’re not afraid to tell clients when we don’t recommend certain Insurers due to repeated poor claims experiences.

Claims matter. They’re the true test of an insurance program, and they should carry far more weight in placement decisions than they often do.

01/10/2026

As a suburban insurance brokerage, we rely heavily on our underwriting partners to support both our team and our valued clients. Strong underwriting relationships are critical — they allow us to negotiate better outcomes, move quickly when clients need us, and ensure we’re always presenting well‑considered, commercially sound solutions.

Today we’re catching up with the broader team to hear who their favourite underwriter is to deal with, and more importantly, why. It’s a good opportunity to understand what our staff value in an underwriting partner — responsiveness, technical capability, consistency, or simply someone who goes the extra mile when it matters.

23/09/2026

As a profession, the Insurance Industry — and Insurance Broking in particular — has come a long way in promoting what we do. But we still have a long way to go if we want to attract the best talent coming out of our Universities.

My advice to fellow Insurance Broking Directors is simple: go out and find this talent. Don’t sit back and assume strong candidates will fall into your lap.

And when you find them, invest in them. Take the time to develop them, teach them good habits, and show them what best practice looks like.

You will future‑proof your business in the long run, and you’ll give something meaningful back to our industry by bringing in new talent and setting them up for success.

18/09/2026

"If you've got the will, we've got the skill" – Part 2

One of the great strengths of our industry is the amount of external training and development available. Insurers and industry bodies run workshops, technical sessions and professional development days that give staff the chance to learn, grow and broaden their capability.

I always encourage our team to attend these days. It may mean time away from the business, but the value they bring back is far greater. The confidence, knowledge and industry awareness they gain strengthens our brokerage in the long run.

These days also give our staff the chance to meet underwriters face‑to‑face and build genuine partnerships. Strong relationships with underwriting teams lead to better communication, better outcomes and a deeper understanding of how to navigate complex risks.

Investing in people is never a cost. It’s how you build a team that keeps improving.

14/09/2026

"If you've got the will, we've got the skill"

Early in my insurance career this was said to me by a mentor of mine.

The message was clear. If I had the willingness to apply myself, learn and stay coachable, then my mentor and the organisation had the skills, structure and experience to train and develop me.

It’s a mindset I’ve carried into DLB Insurance & Risk Solutions.

Blake and Soul have joined us from different industries. One comes from videography and the other from retail. Both bring transferable skills, strong people capability and a genuine willingness to learn and grow.

When you find individuals with that level of drive, the responsibility shifts to the organisation. It becomes our job to train them properly, mentor them, set clear standards and give them the environment to reach their full potential.

This is how you build talent. This is how you build culture. This is how you build a brokerage that keeps improving.

09/09/2026

I still remember completing my University Degree and how grateful I was to have already secured employment with IAG. Gaining real experience while finishing my studies was invaluable. Many of my classmates were nervous as they approached the end of their degrees — unsure of what lay ahead and facing the challenge of finding a graduate opportunity.

As DLB began to grow, I wanted to provide others with the same opportunity I was given all those years ago.

Josh Simpson and Kurt Montgomery are now in their final semester at the University of Technology Sydney, both completing Finance Degrees.

This year they’ve been able to gain meaningful experience at DLB — learning from our team of Brokers, building practical skills, and getting a genuine head start in their transition into the workforce. We’ve also been able to support them with the flexibility they need to balance study, exams, work commitments and everything that comes with the final year of University.

It’s something I valued when I was in their position, and it’s something I’m proud we can offer today.

07/09/2026

When placing a risk - claims also has to be an important consideration.

Part 2 of our staff round table, we delve into some of the more difficult risks our team have had to place as well as navigating Management Liability Claims.

03/09/2026

DLB Insurance & Risk will turn 10 in March 2027.....

In that time we have placed some weird and wonderful risks.

A few snaps from our recently completed new office fitout.... Construction & Property Development has always been a pass...
26/07/2026

A few snaps from our recently completed new office fitout....

Construction & Property Development has always been a passion of mine so naturally I was excited by the challenge of designing and building this space for our growing team.

It was a fun (but stressful) few months of wearing both hats of Project Manager and Insurance Broker at the same time. Needless to say I was glad to have everything finished prior to the start of June 2026.

Our staff are loving their new surroundings and I am excited to continue to develop our culture + drive high standards across the business for the rest of 2026 and beyond.

21/07/2026

Today I catch up with one of our Account Assistants Blake Wise to discuss how he is finding his first June Renewal Period and discuss his Goals + Ambitions as we look forward to the new Financial Year.

Blake joined DLB in March 2026 and is rapidly developing his skills as a Broker.

Address

Suite 103 304/318 The Kingsway
Caringbah, NSW
2229

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+61417652662

Website

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