17/04/2026
2026 MFAA Queensland Best Customer Service Individual Award Finalist.
Five years in a row. Last year, I had the privilege of taking out the win in Queensland.
In case you don’t know: the MFAA is the Mortgage and Finance Association of Australia. The peak professional body for mortgage brokers in this country. To be recognised by them consecutively, specifically for customer service, is an absolute privilege and honour.
This award doesn’t measure business metrics. It measures the intentional delivery of service to the families and the Australians I have the privilege to serve.
The level of gratitude is deep. To be recognised amongst the greatest in this country, five years running.
The intention to create a positive impact for every single person I serve has never wavered. Not once. That consistency isn’t accidental. It is the result of a standard my team and I set for ourselves and refuse to move from.
I say it to my team often: we are in the people industry, finance is the sub-industry. We serve people. We don’t write loans. We provide a blueprint to wealth. Finance is the vehicle we utilise to add value to the Australian public.
My team and I lead with education. Education creates clarity. Clarity creates confidence. The confidence that is felt then allows for the feeling of safety, where decisions are made from logic as opposed to a reaction from fear or uncertainty.
But the most powerful thing to witness, the thing that never gets old, is the moment a client realises they have completely shattered their ceiling of belief. When someone reaches a financial position they never thought possible for themselves or their family. That’s what we are actually here for.
To every family across Brisbane and beyond who has trusted us: thank you. You will never fully know how deeply we mean that.
To Lachlan, Sam, Steven, Chris, and the team: I am nothing without you. These acknowledgements are not for me. They are for us.
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Credit Representative 520118 is authorised under Australian Credit Licence 382869.