22/07/2026
My First Clawback 🦅
After three years as a mortgage broker, I finally experienced my first clawback.
It wasn’t because a client refinanced or sold their home. Those things happen.
It was because a client chose to use another broker.
He reached out beforehand to apologise. He explained it wasn’t because of my service and that I’ve always looked after him, but that he had a close relationship with another broker. He even offered to cover my loss of commission.
Surprisingly, I wasn’t frustrated. I was proud.
It took three years for a client to go elsewhere, and it wasn’t because I’d failed them.
It reinforced the strength of the relationships I’ve built with my clients.
I don’t disappear after settlement.
I’m there for rate reviews, equity updates, restructuring conversations, new scenarios, new strategies, and the random phone calls that have nothing to do with a new loan.
Whether it’s a quick question or a complex scenario, my clients know they can pick up the phone and I’ll be there.
Loyalty isn’t something you’re entitled to.
It’s something you earn, over and over again.
Every call returned.
Every problem solved.
Every promise kept.
A loan is just a transaction.
A relationship is a commitment.
