ICMB Call Services

ICMB Call Services offers customer support services, IT solutions, and financial reporting to companies who prefer to outsource these functions to an external party. Our clients devote less time and expense to maintaining and managing a call center and IT operation, which allows them to focus on their core business instead. We develop a comprehensive range of software to support companies in the f

inancial sector as well as the call center/customer service industry. Our solutions support customer services, call centers and back-offices with a focus on financial reporting to suit our clients’ requirements. Our services are tailor-made to each of our clients and are streamlined to provide information quickly, efficiently and accurately. Our core values are to maintain professionalism, conduct business with integrity, strive for excellence, and maintain the highest security standards. These values have enabled us to gain the trust of our clients who have experienced tangible benefits and reduced their operating costs associated with the following processes:
• Reduced receivables cycle time
• Reduced costs associated with employee recruitment, hiring, administration and record management
• Improved customer satisfaction through more efficient CRM activities and reporting tools