10/08/2020
We are hiring Customer Service Representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated.
Your Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing applications and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Knowledge of Social Media Marketing is a plus
- Knowledge of Digital Marketing Channels is a major advantage
- Multi-lingual is an added advantage
Compensation & Benefits:
3,000 Salary + Commission + Performance Bonuses
Employment Visa provided (2-Year Standard Limited Contract)
Air Ticket Allowance
Insurance provided
