22/06/2026
๐ก Financial inclusion starts with accessible and user-friendly banking services.
Through our engagements with youth and communities under the Youth Employment and Entrepreneurship (YEE) Project, one message has been clear: people are willing to use digital financial services, but significant barriers still exist.
Many participants expressed interest in saving, transacting, and accessing financial products digitally. However, challenges such as limited simple feature and smartphone access, poor network connectivity, low digital literacy, high transaction costs, and difficulties accessing banking services continue to limit adoption.
For Zambia to accelerate financial inclusion, financial institutions must play a greater role in making digital banking more accessible and practical for underserved communities.
๐ฆ The Role of Banks and MicroFins.
Banks can strengthen digital inclusion by:
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Developing simpler and more user-friendly digital banking platforms. Majority are still saving money in mattresses from the project findings.
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Investing in digital financial literacy programs, particularly for youth and women in rural communities. Supporting Fintechs like Save and Remit Services that have embarked the saving group digital application roll out in the districts.
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Expanding agent banking networks to bring services closer to communities
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Partnering with Fintechs like Save and Remit Services and SNV Zambia (NGO) who are working with cooperatives, and community groups in the rurals to increase access to financial services
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Reducing transaction fees and account maintenance costs that discourage regular usage
๐ค Our experience through the YEE Project has demonstrated that when people are equipped with the right knowledge, tools, and support, they are eager to embrace digital financial services.
The demand already exists. The opportunity now lies in making banking services more accessible, affordable, and responsive to the needs of Zambia's emerging digital economy.
Together, we can build a more financially inclusive future for all.