FAISOmbud

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FAISOmbud The Office of the FAIS Ombud is an independent institution that helps consumers resolve disputes with financial service providers.

Our role is to ensure fairness by investigating complaints about financial advice and financial services. https://www.youtube.com/channel/UCY7v_8XtE9AAqt939ZXPDiA/videos?view_as=subscriber

Is your insurance policy still providing you with the cover you need?Regular policy reviews are important to ensure that...
29/09/2026

Is your insurance policy still providing you with the cover you need?

Regular policy reviews are important to ensure that your cover remains appropriate and that you understand the terms and conditions of your policy.

In our latest press release, we share a recent case that highlights the importance of annual policy reviews and the potential consequences when a policy is not regularly reviewed.

Read the full press release to learn more.

We're hiring!The FAIS Ombud is looking for a dynamic Human Resource Specialist: Organisation Development and Talent Mana...
28/09/2026

We're hiring!

The FAIS Ombud is looking for a dynamic Human Resource Specialist: Organisation Development and Talent Management to join our team on a 12-month fixed-term contract.

If you are passionate about people, organisational development, talent management, and driving meaningful change, we would love to hear from you.

View the advert for the full requirements and application details.

Happy Heritage Day!
24/09/2026

Happy Heritage Day!

Many of us are looking for ways to grow our money. But when an investment opportunity promises quick returns or "guarant...
17/09/2026

Many of us are looking for ways to grow our money. But when an investment opportunity promises quick returns or "guaranteed" profits, it's important to understand exactly what's on offer.

Investing without understanding the risks, costs and potential losses could lead to disappointment and financial setbacks.

Before you commit your money, make sure you ask the right questions and understand what you're investing in.

If you believe you have suffered a financial loss as a result of inappropriate financial advice, the FAIS Ombud may be able to assist.

The roadshow continued in Cookhouse, Sarah Baartman District.The FAIS Ombud joined the Eastern Cape Department of Econom...
16/09/2026

The roadshow continued in Cookhouse, Sarah Baartman District.

The FAIS Ombud joined the Eastern Cape Department of Economic Development, Environmental Affairs and Tourism (DEDEAT) and the National Financial Ombud Scheme South Africa - NFO National Financial Ombud Scheme South Africa (NFO), with the OPFA SA Pension Funds Adjudicator, Consumer Goods and Services Ombud, Council for Debt Collectors , Credit Regulator, NERSA ZA , National Regulator for Compulsory Specifications at Madiba Community Hall to bring consumer education to the community.

The FAIS Ombud is participating in the Eastern Cape Financial Consumer Education Roadshow.Today's activation in the Amat...
15/09/2026

The FAIS Ombud is participating in the Eastern Cape Financial Consumer Education Roadshow.

Today's activation in the Amathole District was at Fort Beaufort Plaza, hosted by the National Financial Ombud Scheme (NFO) in collaboration with the DEDEAT Consumer Protector Office.

Next stop: Cookhouse in the Sarah Baartman District.

Today, the FAIS Ombud participated in the SASSA community outreach programme at Naledi Community Hall in Soweto.
10/09/2026

Today, the FAIS Ombud participated in the SASSA community outreach programme at Naledi Community Hall in Soweto.

The Office of the FAIS Ombud is inviting graduates to apply for the Human Resource Management Graduate Training Programm...
10/09/2026

The Office of the FAIS Ombud is inviting graduates to apply for the Human Resource Management Graduate Training Programme. If you have what it takes, this could be the opportunity you have been waiting for.

Tune in today as the FAIS Ombud joins KaNyamazane Community Radio to discuss our role, consumer rights, and how consumer...
10/09/2026

Tune in today as the FAIS Ombud joins KaNyamazane Community Radio to discuss our role, consumer rights, and how consumers can lodge complaints with our Office.

Don't miss this informative discussion aimed at empowering consumers through knowledge and awareness.

10/09/2026

The FAIS Ombud has urged SASSA recipients, particularly older people, to check their bank accounts and grant payments for unauthorised funeral-policy deductions.

Address

125 Dallas Avenue, Menlyn Central
Pretoria

Opening Hours

Monday 07:30 - 16:30
Tuesday 07:30 - 04:30
Wednesday 07:30 - 16:30
Thursday 07:30 - 16:30
Friday 07:30 - 15:30

Telephone

+27127625000

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