FAISOmbud

FAISOmbud The Office of the FAIS Ombud is an independent institution that helps consumers resolve disputes with financial service providers.

Our role is to ensure fairness by investigating complaints about financial advice and financial services. https://www.youtube.com/channel/UCY7v_8XtE9AAqt939ZXPDiA/videos?view_as=subscriber

The Ombud Council, in collaboration with the FAIS Ombud and the National Financial Ombud (NFO), recently hosted a Financ...
23/06/2026

The Ombud Council, in collaboration with the FAIS Ombud and the National Financial Ombud (NFO), recently hosted a Financial Ombud System training workshop for staff of the Northern Cape Department of Economic Development and Tourism (NC DEDT). The session focused on raising awareness about the financial sector ombud system as an accessible dispute resolution mechanism.

Attendees were also educated on the mandate, role and functions of the Ombud Council as the oversight body of financial ombud schemes.

Together, we continue to promote fair, transparent, and effective resolution of financial disputes.

We're hiring!The FAIS Ombud is looking for a dynamic Human Resource Specialist: Organisation Development and Talent Mana...
18/06/2026

We're hiring!

The FAIS Ombud is looking for a dynamic Human Resource Specialist: Organisation Development and Talent Management to join our team on a 12-month fixed-term contract.

If you are passionate about people, organisational development, talent management, and driving meaningful change, we would love to hear from you.

View the advert for the full requirements and application details.

As we commemorate the legacy of the youth of 1976, we are reminded of the importance of empowering today’s young people ...
16/06/2026

As we commemorate the legacy of the youth of 1976, we are reminded of the importance of empowering today’s young people with the knowledge, awareness, and confidence to make informed financial decisions.

Financial literacy and consumer awareness play a vital role in helping young people understand their rights, avoid financial harm, and build a more secure future.

Happy Youth Day.

As we commemorate Youth Day, the FAIS Ombud highlights an important reality. Young South Africans (aged 15 to 34) make u...
15/06/2026

As we commemorate Youth Day, the FAIS Ombud highlights an important reality. Young South Africans (aged 15 to 34) make up a third of our population, yet accounted for only 18% of complaints received by this Office during the 2025/2026 financial year. Of those complaints, 67% related to funeral insurance policies. This raises important questions about financial awareness, protection and decision-making among young consumers. Read more here...

Catch us tomorrow at the Comrades Marathon Expo!​As the ultimate human race draws closer, the financial ombud schemes ar...
12/06/2026

Catch us tomorrow at the Comrades Marathon Expo!

​As the ultimate human race draws closer, the financial ombud schemes are out in full force at the Durban Exhibition Centre.
Our teams were on the ground engaging with the public today, and you can still catch us there tomorrow for the grand finale of the expo to ensure your financial journey is as well-protected as a runner's marathon strategy.

​Located directly at Stand B46 (opposite the History Gallery), we are dedicated to empowering financial consumers through free, fair, and impartial dispute resolution:

​FAIS Ombud – Assisting you with complaints related to financial advice and intermediary services.

National Financial Ombud Scheme South Africa - NFO – Resolving disputes involving banking, credit, and insurance.

OPFA SA – Investigating and determining complaints regarding retirement funds.

​Whether you are navigating the expo floor tomorrow or following our updates from afar, we welcome the opportunity to engage with you and share these valuable insights.

​The financial ombud schemes are proudly overseen by the Ombud Council to ensure a trusted and protected financial environment for all South Africans.

​

The Minister of Finance invites applications for the position of Deputy Ombud for Financial Services Providers (FAIS Omb...
03/06/2026

The Minister of Finance invites applications for the position of Deputy Ombud for Financial Services Providers (FAIS Ombud) on a five-year fixed-term contract.

Applications are invited from dynamic, experienced leaders with a proven track record of effective team management and results-driven leadership, preferably at executive level. Candidates should have extensive experience in the financial sector, adjudication and interpretation of law, alternative dispute resolution, and promoting the fair treatment of financial customers.

The Deputy FAIS Ombud will support the FAIS Ombud in the management and administration of the Office, oversee the resolution of complaints against financial services providers, issue determinations, and contribute to ensuring fairness, integrity and accountability within the financial services sector.

Closing date: 19 June 2026 at 12:00

Applications must be submitted to: [email protected]

The FAIS Ombud currently has a vacancy for a Case Administrator.Case Administrators play an important role in supporting...
29/05/2026

The FAIS Ombud currently has a vacancy for a Case Administrator.

Case Administrators play an important role in supporting the fair, efficient and impartial resolution of complaints within the financial services sector. If you have strong administrative skills, attention to detail and a passion for delivering professional client service, you may be the candidate we are looking for.

Click here for the full list of requirements and application details: www.faisombud.co.za

Empowering consumers through collaboration!The FAIS Ombud joined fellow consumer protection stakeholders at Alex Plaza i...
29/05/2026

Empowering consumers through collaboration!

The FAIS Ombud joined fellow consumer protection stakeholders at Alex Plaza in Alexandra to educate and empower consumers about their financial rights and available recourse mechanisms.

The outreach formed part of ongoing efforts to improve consumer awareness and access to assistance, particularly within township communities.

We appreciate the collaboration with the Consumer Goods and Services Ombud, the Motor Industry Ombudsman of South Africa, Council for Medical Schemes, NRCS and the Free State Department of Economic Development.

Did a financial adviser or broker recommend a financial product that ended up costing you money?If you suffered financia...
25/05/2026

Did a financial adviser or broker recommend a financial product that ended up costing you money?

If you suffered financial loss after acting on a recommendation made by a licensed financial adviser or broker, you may have the right to lodge a complaint with the FAIS Ombud.

You do not need a lawyer, and the service is free, fair and independent.

Contact the FAIS Ombud:
0860 066 3274 / 012 762 5000
[email protected]

Are you passionate about fairness in financial services and making a real difference in people’s lives? The FAIS Ombud i...
18/05/2026

Are you passionate about fairness in financial services and making a real difference in people’s lives?

The FAIS Ombud invites applications for a Case Management Graduate Trainee to join a 12-month structured programme in financial dispute resolution. Gain hands-on experience in case management while contributing to fair and ethical outcomes for consumers.

Address

125 Dallas Avenue, Menlyn Central
Pretoria

Opening Hours

Monday 07:30 - 16:30
Tuesday 07:30 - 04:30
Wednesday 07:30 - 16:30
Thursday 07:30 - 16:30
Friday 07:30 - 15:30

Telephone

+27127625000

Website

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