FAISOmbud

FAISOmbud The Office of the FAIS Ombud is an independent institution that helps consumers resolve disputes with financial service providers.

Our role is to ensure fairness by investigating complaints about financial advice and financial services. https://www.youtube.com/channel/UCY7v_8XtE9AAqt939ZXPDiA/videos?view_as=subscriber

As part of Money Smart Week South Africa 2026, the FAIS Ombud was proud to support a consumer awareness workshop hosted ...
27/08/2026

As part of Money Smart Week South Africa 2026, the FAIS Ombud was proud to support a consumer awareness workshop hosted by the Council for Debt Collectors (CFDC) in collaboration with the Greater Giyani Municipality.

The event brought together a range of consumer protection stakeholders, including the National Credit Regulator (NCR), the Limpopo Consumer Affairs Office, and the Consumer Goods and Services Ombud (CGSO), to promote financial literacy and raise awareness of consumer rights within the community.

Money smart starts with knowing your rights.

Money Smart Week is about more than saving, spending and investing wisely.It is also about knowing what questions to ask...
27/08/2026

Money Smart Week is about more than saving, spending and investing wisely.

It is also about knowing what questions to ask, understanding what you are signing up for, and knowing what to do when something goes wrong.

Money smart starts with knowing. Because financial confidence is not just about making the right choices, it is about understanding your rights when things do not go as expected.

The FAIS Ombud participated in a two-day consumer awareness initiative hosted by the Department of Economic Development,...
24/08/2026

The FAIS Ombud participated in a two-day consumer awareness initiative hosted by the Department of Economic Development, Environment, Conservation and Tourism’s Consumer Affairs, Education & Research Unit in Bloemhof, North-West, alongside the National Credit Regulator (NCR) and the Motor Industry Ombudsman of South Africa (MIOSA).

Financial confidence starts with knowing your options.From understanding the products, you choose to knowing your rights...
24/08/2026

Financial confidence starts with knowing your options.

From understanding the products, you choose to knowing your rights when receiving financial advice, being informed can help you make decisions that work for you.

This Women’s Month, let’s continue creating space for women to ask questions, seek information and make financial choices with confidence.

As a consumer, you take out insurance because you trust your broker or financial adviser to help you understand the cove...
12/08/2026

As a consumer, you take out insurance because you trust your broker or financial adviser to help you understand the cover you are buying.

In a recent FAIS Ombud matter, a consumer's Toyota Hilux was stolen and the insurance claim was rejected because the tracking device did not meet the insurer's requirements.

The consumer did have a tracking device.

The issue was whether the consumer had been properly advised about the specific tracking requirement applicable to the vehicle.

The matter was ultimately settled for R820,000.

The lesson for consumers:

- When you rely on a financial adviser or broker, you should receive the information you need to make an informed decision.

Lodge your complaint here: www.faisombud.co.za or call (012) 762 5000; Sharecall 086 066 3274 for assistance.

SCAM ALERT!Scammers are impersonating the Office of the FAIS Ombud and using fake WhatsApp messages to promise cryptocur...
06/08/2026

SCAM ALERT!

Scammers are impersonating the Office of the FAIS Ombud and using fake WhatsApp messages to promise cryptocurrency recovery.

Remember:

- The FAIS Ombud does not recover crypto assets.

- We do not contact consumers through WhatsApp.

- If something doesn't seem right, verify it before taking any action.

Please share this warning to help protect others.

The Office of the FAIS Ombud joined the Financial Sector Conduct Authority (FSCA) at Sol Plaatje University for a two-da...
30/07/2026

The Office of the FAIS Ombud joined the Financial Sector Conduct Authority (FSCA) at Sol Plaatje University for a two-day financial literacy awareness programme, empowering students with the knowledge to make informed financial decisions.

Your financial future could depend on one conversation.If a licensed financial adviser recommends an investment, retirem...
30/07/2026

Your financial future could depend on one conversation.

If a licensed financial adviser recommends an investment, retirement annuity, insurance policy or funeral policy, that recommendation is regarded as financial advice.

This means your adviser has legal responsibilities. They must:
- Understand your financial circumstances.
- Recommend products suitable for your needs.
- Explain the benefits and risks before you make a decision.

Understanding your rights can help you make informed financial decisions.

Empowering Emalahleni! ​Day 1: Consumer Education Exhibition at LoveLife Youth Centre, KwaGuqa Great day engaging with t...
28/07/2026

Empowering Emalahleni!

​Day 1: Consumer Education Exhibition at LoveLife Youth Centre, KwaGuqa

Great day engaging with the local community for the NFO Savings Month Campaign alongside our partners: MIOSA, NCC, NCR, DEDT, Postbank, and Letsatsi Finance.

​Where to find us next:

📍 Wed, 29 July | Workshop – Piet Koornhof Building, Downtown
📍 Thu, 30 July | Exhibition – KG Mall

​

Today, the FAIS Ombud participated in the City of Joburg Integrated Service Delivery Open Day at Pennyville Park, alongs...
22/07/2026

Today, the FAIS Ombud participated in the City of Joburg Integrated Service Delivery Open Day at Pennyville Park, alongside the Consumer Goods and Services Ombud (CGSO), the National Credit Regulator (NCR), the Gauteng Office of Consumer Affairs, the Gauteng Department of Employment and Labour, and other stakeholders, bringing essential consumer education and government services closer to the community.

Address

125 Dallas Avenue, Menlyn Central
Pretoria

Opening Hours

Monday 07:30 - 16:30
Tuesday 07:30 - 04:30
Wednesday 07:30 - 16:30
Thursday 07:30 - 16:30
Friday 07:30 - 15:30

Telephone

+27127625000

Website

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