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Monday 08:00 - 16:30 Tuesday 08:00 - 16:30 Wednesday 08:00 - 16:30 Thursday 08:00 - 16:30 Friday 08:00 - 16:00

National Financial Ombud Scheme South Africa - NFO

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National Financial Ombud Scheme South Africa - NFO

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National Financial Ombud (NFO) is an all-in-one dispute resolution service. NFO is recognised as an industry ombud scheme by the Ombud Council (OC/001/24).

02/11/2026

Many online banking apps require you to take a selfie to authorise payments, but in the run-up to Black Friday, the NFO is cautioning South African consumers to be on the alert. The Banking and Credit Division of the NFO has identified a new form of scam, whereby consumers may be tricked into handing over personal information and letting someone take their picture.

This could be in the context of a supposed promotion in a mall or taxi rank, but gives fraudsters everything they need to access your account.

For more tips on how to stay safe, read our latest blog: https://nfosa.co.za/your-face-could-be-the-key-to-a-black-friday-banking-scam/

29/10/2026

Live from Manguzi! 📍

The NFO was at Ithala Centre, uMhlabuyalingana for a Consumer Education Mall Activation with NCR, FSCA, National Gambling Board & KZN EDTEA - Consumer Affairs.

Come through and learn your financial rights!

28/10/2026

Empowering public servants to better serve the community! 💼

Today, the National Financial Ombud Scheme (NFO) held a Financial Literacy Workshop for Municipal Employees in Jozini, KwaZulu-Natal.

We joined the National Credit Regulator (NCR), the Financial Sector Conduct Authority (FSCA), the National Gambling Board (NGB) and the KwaZulu-Natal Department of Economic Development, Tourism and Environmental Affairs (EDTEA) - Consumer Affairs Office.

The workshop equipped municipal employees with practical knowledge on financial rights, credit, responsible gambling and consumer protection - knowledge they can use themselves and share with the communities they serve.

Thank you to Jozini Local Municipality for hosting us!

27/10/2026

Mkhuze , KZN - Thank you! 🙏

Today, the National Financial Ombud Scheme (NFO) joined the National Credit Regulator (NCR), the Financial Sector Conduct Authority (FSCA), the National Gambling Board (NGB) and the KwaZulu-Natal Department of Economic Development, Tourism and Environmental Affairs (EDTEA) - Consumer Affairs Office for a Consumer Education Exhibition in Mkhuze.

We engaged with consumers on their rights and responsibilities when it comes to financial services, credit, gambling, and general consumer protection – ensuring consumers know where to go when they need help.

Together, we are bringing consumer education to the people!

26/10/2026

If you’re in a dispute with a financial services provider or you’ve complained to your bank, credit provider or insurer and you’re still unhappy, it’s easy to feel overwhelmed. This is especially likely if you’ve recently lost a loved one, you’re not confident using computers or the internet, or you don’t fully understand the product or policy involved. The good news is that we’re here to help.

To get free and fair assistance on your issue, you can contact us by phone, WhatsApp or email, or visit our Cape Town or Johannesburg offices. You can find our full contact details here: https://nfosa.co.za/contact-us/

23/10/2026

Today in Mothibestaad, Moretele! 📍

NFOSA together with the Motor Industry Ombudsman, the National Credit Regulator, the Council for Medical Schemes and the Consumer Goods and Services Ombud hosted a Consumer Awareness activation.

Educating consumers on their rights remains at the heart of what we do.

22/10/2026

Bela Bela, thank you! 🙏

As the National Financial Ombud Scheme (NFOSA), we proudly joined the Motor Industry Ombudsman of South Africa (MIOSA), the National Credit Regulator (NCR), the National Consumer Commission (NCC) and the Council for Debt Collectors (CFDC) today in Bela Bela for a Consumer Education Activation in support of National Transportation Month.

Together, we engaged and educated consumers on their rights when buying, financing and insuring vehicles – from understanding credit agreements and vehicle finance to knowing where to turn when things go wrong.

Financial consumer education is stronger when we work together!

20/10/2026

At the NFO, we understand that many of the disputes and complaints we deal with are not just a question of numbers. Emotion also plays a part, and we’re mindful in all our interactions to consider whether complainants may need a higher than usual standard of care due to their circumstances.

Our commitment to Vulnerable Consumers covers instances where extra care is required, such as in the case of elderly, disabled or bereaved consumers, or those who have had limited access to financial inclusion.

Learn more about how we care for Vulnerable Consumers here: https://nfosa.co.za/vulnerable-consumers/

13/10/2026

Eldorado Park, thank you! 🙏

The National Financial Ombud Scheme (NFOSA), proudly joined the City of Joburg Ombudsman, CGSO and JOSHCO for our successful Region G Pop-Up TODAY at Eldorado Park CSC.

Together we empowered residents, gave feedback on existing cases and registered new complaints and provided financial literacy on the spot.

Bringing justice closer to the people, together!

12/10/2026

NFO Head Ombud and CEO Reana Steyn brings more than two decades of experience and leadership in the Ombud and dispute resolution environment. Drawing on her legal background and extensive experience, Reana has played a critical role in advancing the understanding, relevance and accessibility of Ombud services in South Africa.

Under her leadership, the National Financial Ombud (NFO) continues to strengthen its role in promoting fair, accessible and impartial dispute resolution services, while ensuring that consumers understand their rights and the avenues available to them when financial disputes arise.

As South Africa’s Ombud landscape continues to evolve, Reana and her leadership team are focused on ensuring that the NFO remains relevant, visible, trusted and future-ready - strengthening consumer confidence through championing fairness, accountability and meaningful access to justice.

Learn more about the role of the NFO here: https://nfosa.co.za/about-us/.

Address

110 Oxford Road, Houghton Estate
Johannesburg
2198

Opening Hours

Monday	08:00 - 16:30
Tuesday	08:00 - 16:30
Wednesday	08:00 - 16:30
Thursday	08:00 - 16:30
Friday	08:00 - 16:00

Telephone

+27860800900

Website

http://www.nfosa.co.za/

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