29/09/2025
Partnering with the best – and why it matters.
When I was at university, I learnt the hard way just how important it is to have the right insurer and broker on your side.
Here’s what happened: a Citi Golf was parked a few metres uphill from my car. About 31 minutes after the owner walked away, the handbrake failed, and the car rolled into mine.
You’d think that would be a straightforward claim — the other driver’s insurer should pay, right? Unfortunately, because more than 30 minutes had passed, their insurer classified it as a mechanical failure rather than driver error. That insurer didn’t cover mechanical failures, so they refused to pay out.
Luckily, my own insurance stepped in and covered the damage. My car was repaired, but I walked away with a valuable lesson: some insurers will look for any technicality to avoid paying claims.
That’s exactly what we stand against. At our brokerage, we do everything we can to get claims paid quickly and fairly, because that’s when you need your insurer and broker most.
Tip: Always check the fine print in your policy to understand what isn’t covered — exclusions like “mechanical failure” can make all the difference when it comes to a payout. And if you’re not sure what you’re looking at, feel free to DM me — I’ll gladly go through your policy with my team and let you know if you’re properly covered.
