Landau Collections

18/01/2023

Available Position : Team Leader (Debt Collection)

Requirements :

• Matric
• 2 Years’ experience in team leader

Job Description:

• Manage staff performance by measuring, monitoring and reviewing daily, weekly and monthly stats.
• Drive efficiency of team delivery by planning and executing of team's strategies and reviewing daily reports.
• Meet monthly individual and team performance targets by setting expectations and accountabilities.
• Build and maintain effective working relationships by conducting staff engagement sessions.
• Build strong relationships with Agents, Management and Clients by providing support, feedback and handling clients and debtors with respect.
• Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring.
• Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA).
• Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Ensure self and staff understand and embrace the companies Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring ex*****on of preparations according to the on-boarding check-list.
• Ability to liaise with different departments that are connected to your team performance to ensure growth and change e.g QA Team session
• Ability to challenge non-working strategies by providing detailed information/stats showing your argument and alternative solutions.

Overall Required Personal Characteristics

Assertive, Determined, Positive mind-set, Goal orientated individual and attention to detail, Able to work with a team of both experienced and non-experienced agents, willing to learn.

If you feel you are the right fit, please apply using the following link https://hams-landauazure.smartz-solutions.com/candidate/login .Have your Cv to upload when you register.

Once you have completed the registration you will then see available position, please click apply,

Please email [email protected] for any enquiries.

18/01/2023

Available Position: Call Centre Agent (Debt Collection)

Qualifications:

• Matric
• No experience

Requirements

Negotiation Skills, Excellent Verbal Communication Skills.
Assertiveness, Persistent and determined, Empathy.
Attentive Listening Skills and a Creative Problem Solver

If you feel you are the right fit, please apply using the following link https://hams-landauazure.smartz-solutions.com/candidate/login Have your Cv to upload when you register.

Once you have completed the registration you will then see available position, please click apply,

Please email [email protected] for any enquiries.

11/01/2023

Our dynamic collections organization specializes in high-volume handovers across a range of different industries, including retail clothes, furniture, finance, banking, lifestyle, education, and banking.

In addition to being experts in debt collection, we help our clients with all aspects of credit control to ensure a seamless transfer from their active debtor's book to the distressed debt collection environment.

Want to learn more about us? Get in touch:

Website: https://www.landau.co.za/services/collections
Email: [email protected]

15/12/2022

Routine business and administrative duties should be the last thing on the minds of a medical institution or healthcare provider as they can divert attention from mission-critical operations.

Fortunately, this problem can be resolved by a healthcare business process support solution through a range of services.

Ready to examine some of the ways BPO can support your business? Follow the Collections page to stay up to date with the latest in BPO strategy and support.

07/12/2022

What are some key trends in BPO strategy to be aware of? Business intelligence (BI), which is popular across many industries, is one of the unique strategies that you should stay in tune with.

This technology enables organisations involved in business process outsourcing, particularly call centres, to gain thorough insights into their operational procedures.

Using BI, a company can determine the number of contacts and cycles used to address a customer's complaint. It can also be used to determine how long an executive typically takes to resolve a problem.

Want to stay up to date with the latest trends in BPO? Keep your eye on the Collections page to keep learning.

30/11/2022

Time management is one of the biggest downfalls when running a business. And as the old adage goes, time is money, and when inefficient, one can lose plenty of it. Making changes to your company will take time which may steer you away from a BPO solution however, the time you invest at the beginning of your journey will pay off at a later stage.

Want to start making the right investments in your business?
Contact us now to find the solution for you.
https://www.landau.co.za/services/collections

23/11/2022

BPO has been around for longer than most people think but it's only just begun to shift the paradigm.

Find out how in this article:

By Tennille Bell, General Manager: Sales at Programmed Process Outsourcing (PPO) Business Process Outsourcing (BPO) has been around for longer than most people would imagine. Established after World War II, BPO gained traction in the late 1980s. While many still associate BPO with outsourcing call ...

16/11/2022

Business process outsourcing entails the ex*****on of a portion of a business process or operation by experts from outside the company (as opposed to outsourcing the entire production). BPO may save expenses, boost productivity, and offer flexibility for businesses.

Want to join the global business expansion in a seamless transition? Contact Collections today to find out how we can help your business.

09/11/2022

When you outsource to a BPO service provider like Collections, you are entrusting highly qualified professionals with your most important business procedures. While you and your staff manage your company's core operations, you can rely on our expertise to meet your organisation's needs.

Does this sound like the support your company needs? Get in touch with us now to find out how we can assist.

02/11/2022

Embrace innovation by advancing your customer service operations. The delivery of operational and customer insights, as well as the advice of the optimal course of action across all functional groups, are the main focuses of this category's innovations.

Want to further elevate your customer service processes and give your clients the best your company can provide? Contact Collections today to find out how we can help you implement innovative strategies for your business.

27/10/2022

Fee cuts made by South Afrca’s Department of Trade and Industry are attracting new business in the BPO market.

Read more about these changes in this article: https://lnkd.in/dCV9Hq7C

Want to stay up to date with all things business and BPO? Make sure to continue following our page to stay informed.

The offer of discounted telecommunications prices has reportedly lured three foreign call centre companies to commit to investments worth R400-million that will create up to 10 000 new jobs in South Africa.

19/10/2022

Considering outsourcing within your business - Here are some benefits of BPO to help you make the decision:

Employing businesses that can supply personnel from other countries will help with coverage of various time zones and geographic areas.

A problem can be solved more quickly since hiring an existing company saves time in developing internal capabilities, ultimately leading to improved or solved communication issues.

Keen to start integrating BPO solutions? Get in touch with Collections today to begin making the transition.