Douglas Jackson Executive Search & Management Recruitment Consultancy

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Douglas Jackson Executive Search & Management Recruitment Consultancy Executive Search Recruitment Consultants for Chief Customer Officer, Chief Operating Officer and associated Director and subject matter expert appointments.

We help you hire more diverse, impactful leaders, who stay for longer and are more successful Douglas Jackson Executive Search, Recruitment Consultants. We help CEOs, COOs, HR Directors and business leaders of customer and people centric companies improve the success and retention of your new leadership hires. Helping your hire more Diverse, impactful leaders who stay for longer and are more succe

ssful. Leading the way in customer experience, operations and transformation executive search, professional search and recruitment solutions. C-Suite Board Appointments for Chief Customer, Chief Experience and Chief Operating Officer

Diverse leadership, committed to more balanced representation for your long and shortlists across Operations, Customer, CX, Transformation, Insight, Analytics and Resource Planning Directors and 'Head of' level appointments. Leadership and Subject Matter Experts to drive your customer experience, operation, insight, planning AI and transformations forwards

NED - Customer & Digital Advisory

Permanent appointments, Fractional and Interim Consulting

Our proven and detailed Impact 360 recruitment process, saves you time and money, reducing your commercial downtime and realising your goals and exit values. Markets include: Utilities, Financial Services, Banking, Insurance, Travel, Retail, Housing Assoications. BPO, Outsourcing, Professional Services, Software and SAAS.

YOUR CAREER. YOUR BUSINESS.What happens when your career is no longer defined by a single employer or job title?For many...
02/09/2026

YOUR CAREER. YOUR BUSINESS.

What happens when your career is no longer defined by a single employer or job title?

For many experienced leaders, the next chapter may involve consulting, interim leadership, advisory work, contracting, Non-Executive Director appointments, or a combination of several through a portfolio career.

Making that move successfully requires more than experience alone. It requires clarity around your value, how you position yourself in the market, and how you create opportunities rather than wait for them.

Join our upcoming Boardroom Counsel session as we explore:
• Different routes into interim, consulting, contracting and NED work
• Choosing the model that best suits your goals
• Making the shift from employee to business mindset
• Defining and communicating your value proposition
• Optimising your CV and LinkedIn profile
• Finding and winning independent opportunities
• Building a personal brand that creates demand for your expertise

📅 7 September 2026
🕛 12:00pm BST

Whether you're already working independently, considering a portfolio career, or simply exploring future options, this practical session will provide valuable insights.

Register here: https://buff.ly/AjHeWE4

Can't join us live? Drop us an email and we'll be happy to share replay options.

We’ve spent years talking about becoming data-driven.But maybe that was never the real goal.More data isn't the objectiv...
25/08/2026

We’ve spent years talking about becoming data-driven.

But maybe that was never the real goal.

More data isn't the objective.

Better decisions are.

I'm seeing more leadership roles emerge that sit across:
• Data
• Insight
• Planning
• AI
• Operational performance

That feels like an important shift.

Technology is becoming more accessible. Data is everywhere. AI is lowering the barriers to analysis.

The challenge isn't finding information.

It's knowing what to do with it.

One observation from our recent research stood out:

Insight is moving closer to decision-making, and capability is increasingly judged by the quality of operational decisions it supports.

Perhaps the next competitive advantage won't be information.

It'll be judgement.

Curious to hear what others are seeing.

A year ago, I watched a Backyard Ultra and remember thinking, how on earth do people keep going for four days and nights...
19/08/2026

A year ago, I watched a Backyard Ultra and remember thinking, how on earth do people keep going for four days and nights?

Fast forward 12 months, and I've signed up for an ultra marathon myself.
It's funny how often the things that inspire us from a distance end up becoming goals we pursue ourselves.

The experience has made me think a lot about resilience. Whether it's running, leading a team, building a business or tackling a personal challenge, the biggest achievements rarely happen overnight. They're built through consistency, patience, and a willingness to keep taking the next step.

That's exactly what I explore in my latest newsletter: why resilience matters, how leadership is often an endurance sport, and why the biggest goals are achieved one step at a time.

What challenge have you taken on recently that once felt completely out of reach?

https://buff.ly/d10qkoW

When hiring at leadership level, the challenge isn't always finding qualified candidates.More often, it's deciding betwe...
19/08/2026

When hiring at leadership level, the challenge isn't always finding qualified candidates.

More often, it's deciding between several people who all appear capable of doing the role.

The skills are there. The experience is there. The track record is there.

So what makes one person more likely to succeed than another?

Often, it's the factors that don't appear on a CV or emerge fully in an interview.

Things like leadership style, cultural alignment, resilience, and the ability to navigate the unique challenges of your organisation.

In our latest Leadership Brief, we explore why understanding the unwritten part of the brief is becoming increasingly important for CEOs and senior leadership teams.

Because when everyone looks right on paper, identifying who is truly right for your business becomes the critical decision.

https://buff.ly/Myz3N5k

AI has made it easier than ever to create a polished CV.The question is whether it still reflects you.We're increasingly...
12/08/2026

AI has made it easier than ever to create a polished CV.

The question is whether it still reflects you.

We're increasingly seeing CVs that are professionally written and technically impressive, yet often fail to showcase the leadership, judgement and impact that employers are really looking for.

In our next Career Services webinar, we'll explore how to use AI as a valuable tool while ensuring your CV remains authentic, distinctive and focused on the difference you've made throughout your career.

We'll cover where AI adds value, where it can dilute your message, and how to create a stronger narrative that gives employers evidence of what you can deliver.

📅 Monday 17 August 2026
🕛 12:00pm BST
🎥 Live webinar + replay available

Register live: https://attendee.gotowebinar.com/register/113772418371007326
Register for the replay: https://attendee.gotowebinar.com/rt/1272701654512237664

A strong CV isn't just well written. It tells your story and demonstrates your value.

Over the last few years, I've noticed an interesting shift in leadership.Organisations have traditionally built expertis...
04/08/2026

Over the last few years, I've noticed an interesting shift in leadership.

Organisations have traditionally built expertise in separate areas such as planning, insight, operations, workforce strategy, transformation and commercial performance.

But today's biggest challenges rarely sit within a single function.

Questions around growth, AI, customer expectations, workforce capability and investment decisions are all becoming increasingly interconnected.

As a result, the leaders creating the greatest impact are often those who can see the bigger picture.

They understand how customer outcomes, operational performance, technology, people and commercial results influence one another and can bring those pieces together to drive meaningful change.

In many ways, the ability to connect the dots is becoming just as important as deep expertise in any one discipline.

It feels like we're seeing the emergence of a new kind of leadership capability, particularly in sectors navigating transformation, regulation and rapid technological change.

Are you seeing the same trend in your organisation or industry? I'd be interested to hear your thoughts.

Something a bit subtle, but increasingly common.Leaders aren’t doing one job anymore.They’re doing two. Sometimes three....
16/07/2026

Something a bit subtle, but increasingly common.

Leaders aren’t doing one job anymore.

They’re doing two. Sometimes three.
Customer and commercial.
Strategy and delivery.
Data and decision-making.

What’s interesting is how quietly it’s happened.

The title often stays the same, but the scope has already shifted.

And yet, the way we define these roles hasn’t quite caught up.

I’ve been thinking about what that gap means, and where it might lead next.

If you’re curious, I’ve shared a few thoughts in the article.

https://www.linkedin.com/pulse/double-hat-michelle-ansell-7pfke/

Paid NED roles can be highly appealing, but they are rarely straightforward to access.For many senior leaders, the chall...
30/06/2026

Paid NED roles can be highly appealing, but they are rarely straightforward to access.

For many senior leaders, the challenge isn’t experience. It’s how clearly that experience translates at board level, and how it is understood by the right audience.

In this live webinar, we’ll explore how the NED market works, where aspiring NEDs often struggle, and how to build a more credible and relevant board-level proposition.

If you’re considering a move into a NED, advisory or portfolio career, this session offers a practical and thoughtful space to reflect and refine your approach.

https://buff.ly/VeVYK76

We’ve been having a lot of conversations recently with senior leaders who are starting to think about what comes next.Fo...
23/06/2026

We’ve been having a lot of conversations recently with senior leaders who are starting to think about what comes next.

For many, that means a move into a NED role or the beginning of a portfolio career.

What’s interesting is the assumption that often sits behind that shift
that a successful executive career will naturally open the door to Board opportunities.

But in reality, that’s not always how it works.

In conversations with Chairs and Board members over the past few months, very few have spoken about titles, sector experience or years served as the defining factors.

Instead, it’s been something less tangible, but far more important.

Judgement. Perspective. The ability to contribute meaningfully at Board level.

It’s a subtle shift in thinking, but one that makes a real difference.

We’ve explored one of the most common misconceptions we’re seeing in our latest Leadership Observations, and how leaders can approach the transition more intentionally.

https://buff.ly/BNNc9J6

There’s a theme that keeps coming up in conversations at the moment.A lot of organisations are working hard to make serv...
18/06/2026

There’s a theme that keeps coming up in conversations at the moment.

A lot of organisations are working hard to make service faster, smoother and more efficient, better response times, more automation, clearer scripts.

All good things.

But it does raise a more uncomfortable question…

How much of the “demand” we’re dealing with actually needs to exist in the first place?

Because when you take a closer look, a lot of customer contact is really about: following up
chasing progress
clarifying confusion
fixing what didn’t land properly earlier on

In other words, it’s often preventable.

One leader I spoke to recently described their contact centre as “the corporate dustbin” for everything else in the business. A tough description, but one that probably resonates more than we’d like to admit.

In this episode of The Impact Room, Seán Keane and I explore the idea of service waste and why it feels less like a service issue, and more like a leadership one.

Because if we don’t understand the source of demand, digital, AI and transformation programmes don’t remove it…they just help us process it faster.

Would be really interested in how others are seeing this.

Are you putting more emphasis on improving efficiency…or reducing the need for service altogether?

https://buff.ly/Cc6dB36

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Opening Hours

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:30
Thursday 09:00 - 17:30
Friday 09:00 - 17:00

Telephone

0345 6209720

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