10/05/2025
https://www.facebook.com/share/p/1VhSYS4dAJ/?mibextid=wwXIfr
Hannah White was trying to reach her mother after a sudden turn for the worse. She left Dallas on a flight that connected in Minneapolis, but a mechanical delay kept the plane at the gate for more than an hour and it looked like she would miss the connection. A flight attendant told her they had already rebooked her for the next day, and Hannah began to cry. “As she explained this, I immediately started welling up with tears. She apologized and cried with me. I bawled in my seat, knowing there was a possibility I wouldn't be able to see my mom one last time,” she wrote over her video.
The crew stepped in. The captain called ahead and the connecting flight agreed to wait. They moved Hannah to first class so she could get off the aircraft faster, and the captain told the cabin she needed to deplane first. A seatmate helped too. “The man next to me realized they were speaking about me, so he pulled up a map of the airport and helped me find my connecting gate. He told me to run as fast as I could as soon as we land,” she wrote. The connection held about thirty minutes and she made it on board.
Hannah reached her mother that night and spent one last day by her side. “Delta’s kindness gave me twenty four extra hours with her… you gave me the gift of time,” she wrote. People identified the crew members as flight attendant Eva Ortiz and Captain Keith Napolitano, and shared Delta’s statement offering condolences and thanking Hannah for trusting them with her travel.
