12/13/2019
Here at The Jonathan Clark Agency and Farmers Insurance, we are a growing company in our industry in the metro area. We are hiring a Customer Service Representative to join our existing top-notch Agency. If you're a hard-working professional, The Jonathan Clark Agency is a great place to grow your career. You'll be glad you applied to The Jonathan Clark Agency.
Responsibilities•Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
•Document all inquires, requests, resolutions, and follow-up tasks
•Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
•Display a courteous and empathetic attitude to all customers
•Perform research to answer customer inquiries and requests
•Grow existing customer accounts through exceptional customer service and effective sales techniques
•Meet quantitative performance metrics as outlined
•Keep customer accounts current by updating databases during calls
Qualifications•High school diploma or general education degree (GED) required
•1 year of customer service experience
•Experience working with inbound and outbound calls, customer retention, and inside sales preferred
•Proficient in Microsoft Office
•Excellent interpersonal and communication skills
•Comfortable working in a high volume role
•Demonstrated ability to prioritize tasks and manage time efficiently
•Basic computer skills in various software and web-based applications
