Cireson

05/29/2026

🔧 Are your users getting the right results from your Virtual Agent?

This week’s Tikit Training Tuesday dives into Phrases & AI Tuning — one of the most impactful ways to improve the end-user experience in Tikit.

In this session, Bethany and Geoff cover:

✅ How phrases impact intent matching
✅ Improving AI confidence scores
✅ Using synonyms and multiple phrases effectively
✅ Multi-language response strategies
✅ Best practices for reducing ticket friction and improving deflection

If your Virtual Agent responses feel inconsistent, or you want to improve adoption and ticket accuracy, this episode is packed with practical guidance and live demos.

🎥 Watch the latest episode on YouTube: https://hubs.la/Q04jlQ4B0

05/28/2026

Cloud security conversations in ITSM are evolving. The question is no longer simply: “Cloud or on-prem?”

It’s: “Which approach best supports security, governance, resilience, and operational efficiency over the next several years?”

In this blog, we explore key considerations organizations should evaluate before moving service management workloads to the cloud, including:

✔ Identity & access management
✔ Compliance & data residency
✔ Availability & resilience
✔ Vendor security practices
✔ Microsoft 365 alignment
✔ Operational governance

If your organization is evaluating the future of ITSM, this is a conversation worth having now.

https://hubs.la/Q04hXdKT0

05/21/2026

Real IT workflows don’t always follow a perfect path. That’s why the latest Tikit Lifecycle updates matter 🚀

This Tikit Training Tuesday episode shows how you can:

✔ Move between lifecycle phases manually
✔ Skip unnecessary tasks
✔ Reassign work on the fly
✔ Update approvers when plans change
✔ Improve lifecycle reporting with resolution categories

More flexibility. Better auditing. Smarter process management.

Watch now 👇
https://hubs.la/Q04hpYl70

05/20/2026

For the third year in a row, Cireson has successfully completed its SOC 2 Type II audit with zero exceptions.

That means independent validation that our controls for security, availability, and confidentiality are operating effectively — and consistently.

For organizations trusting Tikit and our Microsoft service management solutions, this reflects our ongoing commitment to protecting customer data and maintaining operational excellence.

Read more: https://hubs.la/Q04h1Dh30

05/15/2026

What happens when Custom Properties meet automation? 🚀

This Tikit Training Tuesday episode shows how to:

✔ Automatically prioritize VIP tickets
✔ Trigger actions from custom property values
✔ Capture meaningful operational data
✔ Connect Tikit with third-party systems through Power Automate

From SLAs to integrations, this is where automation starts doing the heavy lifting.

Watch now 👇
https://hubs.la/Q04gGxqX0

05/15/2026

🏆 ENTER TODAY: Submissions for the Cireson ITSM Awards close May 15

If your team has done something worth being proud of—this is your chance to get it recognized.

Winners don’t just get a title:

✔ Featured in an official press release
✔ Highlighted on the Cireson blog
✔ Promoted across social channels
✔ Award badge to showcase on your website

This is about more than recognition—it’s about putting your work in front of the entire ITSM community and showing the impact your team is making.

Whether it’s automation, reporting, multi-department success, or process transformation—your story matters.

⏳ Submissions close May 15

👉 Submit here: https://hubs.la/Q04gGHtQ0

Don’t overthink it. If you’ve built something impactful, you should be in the running.

05/14/2026

“Can Adaptive Cards do branching logic?”

If you’ve searched for the answer, you already know the frustration: not really.

Native Adaptive Cards in Microsoft Teams are static. No true conditional paths. No guided, decision-based experiences. Which usually leads to:

❌ Massive forms
❌ Missing data
❌ Frustrated users
❌ Slower ticket resolution

That’s exactly why we built Multi-Turn Cards in Tikit.

With Multi-Turn Cards, forms become guided conversations:

➡️ Show questions dynamically based on previous answers
➡️ Only require relevant fields
➡️ Route users down different paths automatically
➡️ Build intelligent workflows without code

Example:

New hire in Chicago? Submit immediately.
New hire in London? Trigger relocation questions and visa requirements first.

Same process. Different paths. Better data.

The result:

✔️ Cleaner tickets
✔️ Better reporting
✔️ Faster resolution times
✔️ A dramatically better Teams experience

Read all about Tikit's new release: https://hubs.la/Q04gkFWR0

05/08/2026

Still storing important ticket data in comments? There’s a better way 👇

This week’s Tikit Training Tuesday covers Custom Properties—a new feature that lets you:

✔ Add custom fields across all tickets
✔ Structure data for reporting + automation
✔ Trigger workflows (like VIP routing or priority changes)
✔ Build smarter views and SLAs

More structure = better visibility + better outcomes.

Watch now 🎥 https://hubs.la/Q04fHZcw0

Tikit's "Training Tuesday" is a 30-minute weekly session hosted by the Tikit team to discuss and demonstrate topics such as creating a template, creating a P...

05/07/2026

IT Monkey here. Just popping in with a little treat for Tikit users 🍌 Now you can filter comments in Tikit!

Whether it's comments from the requester, private notes to other agents, or someone leaving a comment on the ticket, you can search directly in the filter.

1. Type something you're looking for
2. Hit Enter
3. Navigate into your result

05/06/2026

Last chance to plan your visit to SITS – Service Desk and IT Support Show 2026—and make sure this session is on your list.

🎤 Geoff Ross, Director of Customer Success at Cireson, will be speaking on:

Automate Your Way to CMDB: From Static Records to Living Ecosystems

If your CMDB still feels like a spreadsheet graveyard, this session will show you how to turn it into a dynamic, trusted system powered by automation.

📍 Excel, London
📅 13–14 May 2026
🎟️ Free to attend

With 60+ sessions and vendors, SITS is one of the best opportunities this year to walk away with practical ITSM strategies you can actually implement.

Don’t miss Geoff’s session—register now: https://hubs.la/Q04fb7R90