02/02/2022
Requirements:
Must be able to pass a background check
Must be able to pass a drug test
Must be able to complete an Affidavit of Identification
Must meet equipment requirements (Computer with Intel Core i5 processor and a USB Headset)
Must Complete Entry Assessments
Must have Perfect Attendance during training
May not be located in one of the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.
JOB FUNCTION:
Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies
and directives.
DUTIES AND RESPONSIBILITIES:
• Professionally process outbound sales and/or customer service calls
• Respond to customer questions
• Resolve customer issues
· Pray with those in need
• Offer up-sells and cross-sells to callers
• Record and verify accurate information on all calls
• Adhere to work schedule provided
• Positively and respectfully communicate with customers
• Maintain high level of punctuality
· Maintain consistent, reliable attendance standards
• Maintain company and client confidentiality
• Meet established sales/fundraising goals on outbound projects
• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge
QUALIFICATIONS:
• Customer service experience preferably in a telemarketing/customer service environment
• Flexible work schedule; must be able to work on Sunday
• Clear, professional, and positive verbal communication
• Possess the ability to work independently
• Possess basic computer skills
• Must successfully complete company training
• Meet background and credit check requirements if applicable
• Must be willing to learn and improve in all skill areas
• Must have reliable transportation
SALES AND SERVICE SKILLS:
• Strong interpersonal skills
• Ability to effectively manage time
• Independent and self motivated
• Excellent verbal and written communication skills
• Excellent customer service skills and sales skills
• Good analytical skills
