Quality Assurance & Training Connection (QATC)

08/07/2026

QATC is so fortunate to have Nate Brown as part of our Advisory Board, and we are thrilled that he will be sharing his expertise and unique insights at our upcoming QATC Annual Conference.

This year, Nate will be delivering a brand-new keynote address for our attendees. We invite you to join us in Nashville from September 29 to October 1 to hear this exceptional presentation:

The Toolbox of the Modern Service Leader. The rate of change has left most service leaders feeling overwhelmed. Between rising expectations and shrinking budgets, it can feel as though the cards are stacked against us. Fortunately, we have everything we need to change the game! This keynote will look at the top three challenges facing service leaders today and how we overcome them. We will review the mindset, the strategic processes, and modern methods available for us to elevate interactions and thrive in this new era of the experience economy.

Check out the full agenda at https://lnkd.in/gkisWRm8. Make your plans to attend this amazing event and register today at https://cvent.me/QyG1Xn!

07/07/2026

QATC Annual Conference
September 29-October 1, 2026
Hilton Nashville Downtown

At the QATC Annual Conference, you’ll hear from industry leaders who are moving beyond the hype and sharing real-world AI strategies, lessons learned, and practical applications you can bring back to your organization. Here are just a few of the sessions that are on the agenda:

Before You Deploy: AI Readiness for the Modern Call Center.
AI in Training: Smarter Content, Sharper People.
AI in OCM: People First, Technology Enabled.
Beyond the Bandwagon: Using AI to Make Your QA Team Indispensable.
Bots, Brains, and Better QA: The AI Advantage.
From Scorecards to Signals: How to Reinvent Call Center QA with AI (Without Burning Your Team Out).

And if AI isn’t top of mind, there are many more sessions on all topics around QA, Training, Coaching, and CX at this event, which is designed specifically for contact center QA & Training Professionals. For more information go to www.qatc.org.

This is a conversation you don’t want to miss. Register today at https://cvent.me/QyG1Xn.

06/24/2026

LOOKING FOR PANELISTS FOR THE 2026 QATC ANNUAL CONFERENCE!

Are you interested in sharing your knowledge on contact center quality assurance and training? Would you like to be an integral part of an amazing conference designed specifically for quality assurance and training professionals?

We are finalizing the agenda for the 2026 QATC Annual Conference this fall in Nashville, and we are looking for panelists to participate in our event. We will provide you with several topics to choose from so you can speak to your strengths. And we’ll pair you with other friendly experts on a topic you're passionate about so you can truly shine.

Please let me know if you'd be interested in joining our community for this event. E-mail me at [email protected] if you are interested. As a thank you for sharing your time, panelists will receive a complimentary registration to the conference, but are responsible for their own travel expenses.

This conference is a wonderful opportunity for quality assurance and training professionals to connect. For more information about the conference, visit our website at https://qatc.org/annual-conference/.

06/03/2026

Reminder -- The deadline for session proposals for the QATC Annual Conference is Friday, June 5! We hope you will join us in September in Nashville!

The Quality Assurance & Training Connection is looking for speakers for the 2026 QATC Annual Conference! Join us in Nashville this fall as a speaker at this amazing event designed specifically for contact center quality assurance and training professionals!

Call for Speakers

2026 QATC Annual Conference
Tuesday-Thursday, September 29-October 1, 2026
Hilton Downtown Hotel
Nashville, Tennessee

Submissions are due by Friday, June 5, 2026

The Quality Assurance & Training Connection (QATC) is looking for qualified speakers to deliver presentations at the 2026 QATC Annual Conference, the only educational and professional development event designed specifically for contact center quality assurance and training professionals. This conference offers the most targeted, timely seminars and workshops led by industry experts and successful end-users.

Conference Format

All of our conference sessions are educational in nature. QATC feels that an objective presentation that meets the educational expectations of the audience will do the best job in enhancing the credibility of the speaker, the speaker's employer, and QATC.

Proposals will be evaluated in terms of:
· Importance to end-users
· Educational content
· Originality of presentation
· Knowledge and experience
· Commitment of the speaker

Submission Procedures

Session proposals should be submitted online on the QATC website at https://lnkd.in/ej7FMG8R by Friday, June 5, 2026.

When creating your proposal, please keep in mind that the most critical parts of the application are the session description and speaker bio. These are meticulously reviewed when determining the most appropriate sessions for the conference. Please be sure to be as accurate and concise as possible!

Speakers will not receive any compensation for speaking at this conference, but will receive complimentary admittance to the conference.

If you have any questions, please don’t hesitate to contact me at [email protected] or 615-352-9999.

Registration for the conference is now open at https://cvent.me/QyG1Xn!

This link will take you to a page that’s not on LinkedIn

05/20/2026

The Quality Assurance & Training Connection is looking for speakers for the 2026 QATC Annual Conference! Join us in Nashville this fall as a speaker at this amazing event designed specifically for contact center quality assurance and training professionals!

Call for Speakers

2026 QATC Annual Conference
Tuesday-Thursday, September 29-October 1, 2026
Hilton Downtown Hotel
Nashville, Tennessee

Submissions are due by Friday, June 5, 2026

The Quality Assurance & Training Connection (QATC) is looking for qualified speakers to deliver presentations at the 2026 QATC Annual Conference, the only educational and professional development event designed specifically for contact center quality assurance and training professionals. This conference offers the most targeted, timely seminars and workshops led by industry experts and successful end-users.

Conference Format

All of our conference sessions are educational in nature. QATC feels that an objective presentation that meets the educational expectations of the audience will do the best job in enhancing the credibility of the speaker, the speaker's employer, and QATC.

Proposals will be evaluated in terms of:
· Importance to end-users
· Educational content
· Originality of presentation
· Knowledge and experience
· Commitment of the speaker

Submission Procedures

Session proposals should be submitted online on the QATC website at https://lnkd.in/ej7FMG8R by Friday, June 5, 2026.

When creating your proposal, please keep in mind that the most critical parts of the application are the session description and speaker bio. These are meticulously reviewed when determining the most appropriate sessions for the conference. Please be sure to be as accurate and concise as possible!

Speakers will not receive any compensation for speaking at this conference, but will receive complimentary admittance to the conference.

If you have any questions, please don’t hesitate to contact me at [email protected] or 615-352-9999.

Registration for the conference is now open at https://cvent.me/QyG1Xn!

This link will take you to a page that’s not on LinkedIn

04/06/2026

Join QATC for the upcoming web seminar, "Stop Practicing on Customers: The Rise of AI-Supported Roleplaying," presented by Sharon Oatway of VereQuest. Here are the details:

Date: Tuesday, April 7, 2026
Time: 1:00-2:30 pm CT

Stop Practicing on Customers: The Rise of AI-Supported Roleplaying.

When it comes to turning learning into real-world performance, we all know roleplaying works—but it comes at a cost. Whether it’s pulling senior agents, supervisors, or trainers off the floor—or investing in professional roleplayers—it requires taking highly valuable resources away from where they’re needed most. As a result, we simply don’t do enough of it to truly reinforce skills and ensure behaviors stick.

That’s where AI changes the game.

In this engaging (and practical) session, we’ll explore how training and QA teams are using AI to create dynamic roleplays that feel real, adapt in the moment, and deliver meaningful practice—at scale.

What You'll Discover
* Why traditional roleplaying often falls short (and what it’s really costing you)
* How AI brings consistency, scalability, and realism to practice
* Where AI-supported roleplay fits within your training, QA, and coaching workflows
* Real-world example of how call center teams are using AI-supported roleplay to reinforce critical skills (including a live demo)
* The three fundamental building blocks for effective AI-supported roleplaying
* What to look for—and what to avoid—when evaluating solutions
* How to think about ROI and measure impact

Stop practicing on customers. Start building confident, capable agents — before the call even begins. – Speaker: Sharon Oatway, VereQuest

Click here to register:

Simple, modern video meetings for everyone on the world's most popular and trusted collaboration platform.

03/19/2026

Are you looking for answers to some of your hardest workforce management or quality assurance questions? Want to share some of your solutions? Then make your plans to attend one of our SWPP & QATC Regional meetings.

We are heading to Pensacola, FL on Friday, April 10. You won’t want to miss this great opportunity to network with your peers!I hope you will be able to join us for education and networking at this upcoming meeting. Click on the link below for the agenda and specific information about the event.

Pensacola, FL – SWPP & QATC Regional Meeting – Friday, April 10 from 8:30 am-12:00 pm at the Navy Federal Credit Union contact center located at 5510 Heritage Oaks Drive, Pensacola FL 32526.

Everyone is invited to attend this event and there is no charge for attendance thanks to our hosts.

To register for this meeting, please go to http://www.swpp.org/swpp-meet-registration/.

We would love to come to your town, too! If you are interested in hosting a meeting in your area, please let me know. Hope to see you soon!

03/05/2026

Mark your calendar for Tuesday-Thursday, March 24-26 and attend the freshest Virtual Conference for WFM, QA, and CX professionals -- Winning Workforce Strategies: Enhance, Engage, Succeed.

Register today for this complimentary virtual conference and learn from industry thought leaders and connect with the most knowledgeable people in the business -- all without leaving your office. Simply log on during the conference and attend the sessions that are the most value to you and your team or watch the recordings later if you can't join live. The information-packed sessions will have you capturing new ideas to implement immediately.

Go to www.ecrmevents.com and register today!

Winning Workforce Strategies 2026 - Enhance, Engage, Succeed

11/04/2025

Don't miss the 2025 Workforce Optimization Virtual Conference! Join us for sessions on QA and Analytics on November 5-6 and on Workforce and Performance Management on November 12-13.

Register today at www.ecrmevents.com and learn from industry thought leaders -- all without leaving your office. No travel is necessary. Connect with the most knowledgeable people in the business. Simply log on during the conference and attend the sessions that are the most valuable to you and your team. The information packed sessions will have you capturing new ideas to implement immediately.

This amazing event is co-sponsored by CrmXchange, SWPP, & QATC. Registration gives you access to all live sessions, every day -- all at NO COST. You can attend the sessions that are most interesting and relevant to you and your team. Don't worry if you miss a session! All sessions are recorded and will be available for you to access on your own time for up to 7 days after the event.

We use cookies in order to provide you with the best possible user experience on our websites. By continuing to use our sites and services, you are giving consent to cookies being used. You can find more information in our data privacy statement.