09/15/2026
We're Hiring: Employee Benefits Technology Support Specialist
NEP is looking for a Benefits Technology Support Specialist to join our growing team! This role is ideal for someone who enjoys solving problems, working with clients, and supporting benefits technology.
What You'll Do:
Support clients, brokers, and internal teams using Employee Navigator
Troubleshoot enrollment, benefit, access, configuration, and data issues
Assist with benefit platform builds, including plan setup, eligibility, testing, and data validation
Partner with Account Management, Build, Carrier Connections, and Operations teams
Support implementation and Open Enrollment activities during peak periods
Identify opportunities for process improvement and maintain a high level of quality and accuracy
What We're Looking For:
2+ years of customer service, benefits administration, or employee benefits experience preferred
Employee Navigator or benefits technology experience strongly preferred
Strong communication, organization, and problem-solving skills
Detail-oriented, adaptable, and comfortable managing multiple priorities
Self-driven and motivated to work independently in a remote environment
A team player with a client-first mindset and desire to grow
What We Offer:
✔ Medical, Dental, Vision & FSA/HSA
✔ 401(k) with company match
✔ Company-paid Life, STD & LTD
✔ Voluntary benefits
✔ Generous PTO
✔ A great team of professionals!
Join a team where your work makes a difference in the employee benefits experience.
Apply today by sending your resume to [email protected]!
