08/13/2026
We pivoted to the "other" training room for Citizens Leadership Initiative today, and it was a session for the books!
This month's session focused on customer service and community involvement.
CLI is designed to invest in our employees by giving them opportunities to learn from leaders, gain new perspectives and grow in the way they lead and serve.
Today’s speaker, Taylor Bentley Conner, Dealer Principal at Howard Bentley Buick GMC and a Citizens Bank & Trust board member since 2024, shared five beliefs that guide the way she lives, leads and serves:
🔴 People over transactions
🔴 Be one step ahead
🔴 Little things are never little
🔴 Serve the mission, not the spotlight
🔴 Leave it better than you found it
And one of her biggest points? These aren’t just principles for people with leadership titles. No matter your role, you have the opportunity, and responsibility, to put people first, pay attention to the details, serve others well and leave things better than you found them.
What made Taylor’s message so meaningful was how genuine and humble she is. As a business leader, community servant, wife and mom, she spoke candidly about the fact that there may never be a perfect “balance.” There are hard days, but you keep showing up, for your family, your work family, and your community.
Thank you, Taylor, for investing in our team and reminding us that leadership and great service aren’t about a title, they’re about how we show up for others every day.
