Finboa

01/23/2025

Imagine if you could auto-process under-business minimum payment disputes and reduce your team’s handling of those disputes? In our client base of over 300+ financial institutions, we’ve seen UBM disputes account for over 60% of dispute volume at many FIs. Learn how to use FINBOA’s automation to auto-decision a large dispute set falling within your risk tolerance levels, without staff intervention.

🗓️ Join the webinar on Thursday, January 30, 2025 at 12:30 PM CT and learn how to Tranform Dispute Management with Process Automation and BI.

☑️ Register and invite others to this session - ideal for leaders in digital banking, operations, compliance, and payments.

Learn how to effectively digitize and automate the payment dispute process, streamline claim resolution and empower decision-making with insightful data.

01/20/2025

🌟 Honoring Dr. Martin Luther King Jr. 🌟
Today, we celebrate the life and work of Dr. King, who led with courage, compassion, and a belief in equality. At FINBOA, we’re inspired to continue his fight for justice and fairness, both within our company and beyond.
Together, we can make a difference.

01/16/2025

❄️ Stop the Sn*******ng Effect of the Post-Holiday Surge ❄️
When your organization is overwhelmed with payment disputes, it’s hard to stop the momentum - just like a snowball rolling down a hill. Back-office staff get reallocated, regulatory deadlines slip, and manual tracking leads to errors in provisional crediting.
Stop the snowball before it spirals out of control. With FINBOA Payment Disputes automation, you can streamline dispute processing, prevent the negative impact on your team’s productivity and improve compliance timelines. Our automation frees up staff to focus on more revenue-generating activities.
Don’t let disputes take over your operations. Talk to FINBOA today and get ahead of the post-holiday surge.

01/14/2025

Consumer spending rose 9% this holiday season, and January-February are peak months for disputes as customers scrutinize their expenses. The holiday-related payment disputes season is just beginning.

Is your team ready?

FINBOA can help. With FINBOA Payment Disputes automation software, financial institutions are processing disputes in just 5 minutes—saving time, reducing stress, and empowering your staff to focus on higher-value tasks.

Don’t let manual processes drag your team down. Automate dispute processing with FINBOA and beat the post-holiday surge.

👉 Learn how FINBOA’s back-office solutions can help: https://hubs.la/Q032v9Np0

01/09/2025

🎏Exciting News from FINBOA! 🎏

Please join us in welcoming David Daniel as our new Director of Sales at FINBOA, Inc.

David brings a wealth of experience to our team, with over 30 years in sales, sales management, and marketing of SaaS solutions focused on community and regional financial institutions.

In his new role, David will be responsible for driving revenue growth and refining our sales organization to better serve our clients and partners. A proud graduate of the University of Arkansas at Little Rock, David combines deep industry knowledge with a passion for delivering value to financial institutions.

Please join us in giving David a warm welcome! We’re excited to see the impact he’ll make at FINBOA. 🎉

01/07/2025

Excited to announce our partnership with Lumin Digital, a cloud-native digital banking provider! 🎉

FINBOA's Payment Disputes, integrated with Lumin Digital's online and mobile services, can enable a completely digital, self-service payment dispute intake process👏👏👏, transforming the time-consuming manual process into a smart workflow that significantly improves traditional dispute processing.


➡️➡️https://hubs.la/Q031wsTB0

/PRNewswire/ -- Today, the leading cloud-native digital banking provider, Lumin Digital (Lumin), announced it has partnered with process automation provider...

12/18/2024

We believe that our solution that is the gift that keeps on giving - delighting customers at a critical moment in their relationship with their financial institution, allowing your staff to focus on investigating disputes instead of hours and hours of manual processing, and giving management visibility, actionable insights, reduced write-offs and easy audits. There are countless benefits to leveraging FINBOA to transform payment disputes at your bank or credit union. Connect with us today so that your customer, staff and management can enjoy the benefits in 2025.

But also, SHOUT OUT to the FINBOA implementation team for an incredible year delivering truly best-in-class implementations! You all are amazing!

12/13/2024

Is your bank or credit union drowning in the holiday payment disputes spike? Learn how FINBOA AutoDecision can resolve UBM disputes without any intervention from your team, allowing them to focus on payment dispute claims that require more in-depth investigation, while using automation to address those disputes that can be immediately credited, closed or declined.
📆 Wednesday, Dec. 18 from 11 - 11:45 am CT

Webinar | AutoDecision: Resolve UBM Disputes Without Intervention

See how to automatically process Debit Card UBM claims without human intervention using AutoDecision, a companion capability to FINBOA Payment Disputes.

11/21/2024

Disputed Transactions Tell a Story of Local Fraud Patterns
Analyzing payment dispute data may seem unexpected as part of fraud mitigation, but it reveals valuable insights into fraud trends within your community. 🌐 By identifying merchants with high dispute rates, financial institutions can detect patterns of potential fraud to raise awareness and protect consumers.

With FINBOA’s Payment Dispute software solutions, banks and credit unions gain access to powerful data on dispute trends, helping shape policies to mitigate fraud risks. Reports highlighting high-volume disputes tied to specific merchants can guide strategic decisions to minimize future losses and protect account holders. 📊 Learn more at https://hubs.la/Q02YhBy20.

11/18/2024

A Salute to Banks and Credit Unions on the Fraud Frontlines 🚨
During Fraud Awareness Week, let’s spotlight the impact of fraud on banking. In 2023, the Federal Trade Commission (FTC) received 2.6 million fraud reports, representing over $10 billion in losses. The most frequently targeted groups include older adults, military personnel, and users of P2P payment apps.

Operations and Compliance teams at banks and credit unions witness these trends firsthand and work tirelessly to protect account holders from malicious schemes. FINBOA salutes your dedication to keeping people’s money secure every day.

📖 Learn more about 2023 fraud trends from sources FTC’s Consumer Sentinel Data Book. https://hubs.la/Q02YhsF_0

11/15/2024

🎉🏆 Exciting News! FINBOA has been honored as the 'Banking Tech of the Year' at the US FinTech Awards 2024 for our innovative Payment Disputes Solution!

This award highlights the impact of our payment disputes technology in transforming back-office operations, boosting regulatory compliance, and enhancing customer experience for financial institutions across the U.S. 🌟 Our Payment Disputes solution streamlines payment dispute processing, reducing costs, minimizing risks, and empowering banking teams to focus on what matters most—delivering exceptional customer service.

Thank you to FinTech Intel and the esteemed panel of judges for this recognition! We’re proud to be at the forefront of banking automation. 🚀💡

Learn more about our solutions at https://hubs.la/Q02Ymdrl0.

11/05/2024

🌟 FINBOA Shines at the Jack Henry Cobalt Awards! 🌟
It was a proud moment for the FINBOA Team as we received the Integrator Award for our FINBOA Payment Disputes solution at the Jack Henry Cobalt Awards on Oct. 9th! 🎉 This honor highlights our commitment to simplifying payment dispute processing for over 250 banks and credit unions, empowering them to enhance account holder experiences and meet essential regulatory standards.

We’re also thrilled to share that the award came with a $10,000 donation to Feeding America®, supporting critical food security efforts across the U.S. 💙

A huge thank you to Jack Henry Associates for this incredible recognition and to our partners for making our mission possible. Here’s to transforming banking and giving back to our communities!