01/09/2022
Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.
Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Responsibilities:
* Process customer policy change requests.
* Secure all Trailing Documents from customers.
* Handle all incoming claim calls from customers.
* Complete Evidence of Insurance requests.
* Document each customer contact in our AMS.
* Immediately greet all customers, entering the office, in a friendly and helpful manner.
* Take premium payments from customers.
* Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
* Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Requirements:
* Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
* Possess an upbeat, positive and enthusiastic attitude.
* Excellent Communication/interpersonal skills.
* A Property & Casualty license is preferred but will train good individual.
* Works well with other employees and is a team player with a positive attitude.
* Ability to tactfully handle stressful and difficult situations.
* Bilingual, fluent in both English and Spanish is beneficial. Adhering to strict FCC rules, please don’t apply if you have any charges related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules
