08/25/2026
Donald has been in the frozen beverage world his whole career. Built one company to 8,000 convenience store locations and sold it. Bought Pioneer Family Brands from his father along the way. The man has done his reps.
Pioneer ran on SAP Business One for around twenty years. It worked. Then his president and his controller left within the same stretch, the controller after 35 years, and Donald hit a wall. Hiring people who actually knew SAP turned out to be hard and expensive. Every outsourcing firm he spoke to said the same thing: if you stay on SAP, we have to go find SAP people too, and that costs you.
So he started looking at modern tech stacks he didn't even know existed a few months earlier.
He landed on Cin7, plus Xero, Gusto, Ramp, and his WooCommerce site. Five tools doing what SAP used to do alone. His reason for choosing it was not really the software. It was that someone needed to understand how all five pieces fit together. As he put it, the service partner matters more than the software itself.
What stuck with the team was how fast he moved. He treats outsourced finance like an embedded employee, tells them what's working, tells them what isn't, and trusts his gut once it's made up. His line on it: the longer you take aiming the gun, the more time you waste arriving at the same decision.
He went live at the start of his new fiscal year. A few glitches, nothing that stopped the business. The monthly reporting he used to run himself now arrives summarized and ready to read.
Move when your gut is sure. Then build the system that proves it right.