Conley Insurance Group

08/27/2026

When results start slipping, do you look for reasons...or opportunities?

On September 9, (due to the Labor Day Holiday), our (usually) Monday Morning F&I Round-Up (this week on Wednesday) will focus on Defending Yourself Versus Recognizing Opportunities for Improvement.

It's easy to point to the tough deals, difficult circumstances, or factors outside our control when things aren't going our way. But sometimes the greatest opportunity for improvement comes from taking a closer look at our own process.

Are we listening as much as we used to? Have shortcuts crept in? Are we pre-qualifying customers before giving them the opportunity to make their own decisions?

A challenging month doesn't have to mean abandoning what works. Sometimes it simply means getting back to the fundamentals that made us successful in the first place.

Join us as we take an honest look at recognizing opportunities, making adjustments, and keeping the customer experience positive.

Wednesday, September 9
10:00 AM CST

Come ready to participate, or just listen in!

08/21/2026

LAST CALL!!!!

08/20/2026

Are you presenting solutions to your customers...or making decisions for them?

This Monday's Monday Morning F&I Round-Up is about taking a fresh look at the process.

Our experience and product knowledge are valuable, but sometimes what makes perfect sense to us doesn't make the same sense to our customers.
The key? Listen to what they're telling you. Understand their needs, ownership plans, and comfort with risk, then give them the information they need to make the decision that's right for them.

Join us Monday morning for Process Changes...STOP Thinking Like A Business Manager and discover how a small shift in your approach could make a big difference in your F&I presentation.

Monday, August 24
10:00 AM CST

Start your week with us!

08/14/2026

08/13/2026

Sometimes the best process change isn't doing more. It's thinking differently.

On August 24, our Monday Morning F&I Round-Up will focus on Process Changes...STOP Thinking Like A Business Manager.

As F&I professionals, our product knowledge and experience can sometimes lead us to make decisions for our customers instead of listening to what makes sense to them.

A strong process starts with understanding the customer's needs, ownership plans, and comfort with risk, then presenting solutions that address what they've actually told us.

Join us as we talk about making small adjustments to the process that can lead to better conversations, stronger presentations, and happier customers.

Monday, August 24
10:00 AM CST

Come ready to participate, or just listen in!

08/13/2026

People Don't Care How Much You Know
Until They Know How Much You Care

From the Oxford Languages dictionary, the word cliché is a noun defined as a phrase or opinion that is overused and betrays a lack of original thought. To be sure, it is cliché to say, “People don’t care how much you know until they know how much you care!” Referring to this expression as simply cliché, however, may diminish the importance of this sentiment in our minds.

Due to the obvious fact that most of the products we offer in the Business Office are intangible, our communication prowess is always top-of-mind! In service to this goal, it is essential to impress upon our Guests the fact that we genuinely care about them!

Here are some ways in which we may demonstrate this, and a review of some of the reasons we may benefit from these questions when asked. Remembering that first impressions are important, and information learned early is most easily referred to often, we are well-informed to consider asking these questions early in our process…

Email from Conley Insurance Group People Don't Care How Much You Know Until They Know How Much You Care People Don't Care How Much You Know Until They Know How Much You Care From the Oxford Languages

08/06/2026

Product knowledge isn't just knowing what's covered. It's knowing where the coverage stops.

This Monday's Monday Morning F&I Round-Up is all about Limitations.

From VSCs and GAP to Tire & Wheel, Key, and other protection products, every contract has terms and limitations that can impact your customers. Knowing those details helps you set accurate expectations, answer questions with confidence, and avoid misrepresentation.

Join us Monday morning as we take a closer look at why understanding the fine print is an important part of a strong F&I presentation.

Monday, August 10
10:00 AM CST

Start your week with us!

08/04/2026

Space is limited!
To ensure your spot, contact Erik Landrum at: [email protected]

07/30/2026

Great F&I managers don't fear the fine print...they understand it.

Monday, August 10, 2026, we'll be talking about one of the most overlooked parts of product knowledge: Limitations.

Every F&I product delivers value, but every contract also has boundaries. Understanding those boundaries allows us to communicate with confidence, set realistic expectations, and build lasting trust with our customers.

Join us for another Monday Morning F&I Round-Up as we dive into the details that separate good product presentations from great ones.

Monday, August 10, 2026
10:00 AM CST

Hope to see you there!

07/23/2026

Limitations

Knowing what your products cover is important.
Knowing what they don't cover is just as important.

Join Erik Landrum for the next Monday Morning F&I Round-Up as he explores how a thorough understanding of product limitations can improve customer conversations, strengthen credibility, and help customers make informed decisions.

A practical discussion that every Finance Manager can put to work immediately.

August 10, 2026
10:00 AM CST

Choose to participate or just listen in!