Everything is handmade so no two items will be the same and may have some small imperfections. Full payment must be received up front before we will start your order. I will stay in contact with you during custom orders in case you want to change something but once the final epoxy is on the cup it can not be changed.
2. We accept payment with paypal, venmo, and cash app
3 No refunds will be off
ered unless the product was damaged by us. If it was damaged during delivery you will have insurance and can file the claim with the post office. Our products are handmade and we do go over every detail but they will still have some imperfections.
4.Tumblers can NOT be placed in the microwave, dishwasher, or ovens. Please don't leave in a hot car for days. Hand wash only and don't soak them in hot water. Do not drop them cause the epoxy can crack and break off.
5. The resin i use is FDA -Approved after 72 hours of cure time and that is when i will ship your item.
6. Our turn around time is 2 to 3 weeks and maybe longer during the holidays. I will keep you updated if it will be longer than normal before the order starts. Of course our ready to sell items will be shipped out the next day unless you want a name added to the cup.
7. Please be kind in this group. If you have problems with someone please send me a message and i will help take care of anyone. If you join and try to promote your products on my page i will remove you. This is our small business we work hard at and don't want rude people on our page.
8. Lastly thank you for giving us the opportunity to make you a one of a kind gift for yourself or a loved one. We appreciate everyone of you and would love you to post pictures and leave a great review. Happy shopping :]