09/06/2018
Email received from a customer. 😁🙏👍🏻💯.
rom: Megha Aggarwal
Sent: Thursday, September 06, 2018 12:26 PM
To: Summers, Joseph
Cc: Alvarado2, Monica X; Sunil Sharma
Subject: Re: Congratulations! Your mortgage loan closing is complete!
Joe,
As I mentioned on the phone, you were probably the best referral I received through this home buying process, and I would absolutely recommend you to anyone I know buying a home. Despite the time difference, I don't think there is even one time where you or your team did not respond to me in a prompt manner, and any time I had a question or something was not clear, I always received an email or a phone call clearing it up without a delay.
Given that this was our first home, everything was new to us, AND I'm a lawyer, so you know I read every single word of these contracts (!!), and how confusing it could have been, and at times was, your team's expertise in navigating through the documents and information was invaluable.
Special thanks to Monica who took my phone calls at all times, and made sure I got my s**t together and the documents in to you guys on a timely basis so you could process and run the documents through the underwriting process. She also knew the ins and outs of every single document and was able to "issue spot" before an issue came up with the underwriter, to make sure everything was smooth and efficient. Added plus, she made signing a document that we forgot to do before taking off on vacation SUPER easy - I think I was able to do it in 5 minutes while we waited for a cab on our way to brunch!
Anyway, glad we found you and I definitely owe Amit a drink for the referral!
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Megha Aggarwal