05/01/2026
Let’s clear something up that a lot of homeowners don’t realize:
The term “claims specialist” is not a licensed position in the insurance world. It’s a sales label plain and simple. It’s designed to sound authoritative, but it doesn’t mean the person has any legal ability to interpret or argue your insurance policy.
Insurance policies are contracts. They are written in very specific language that requires training, experience, and licensing to properly interpret and negotiate. A salesperson no matter how well-intentioned cannot legally or effectively argue policy language on your behalf. They don’t have the authority, and in most cases, they don’t have the depth of knowledge required to challenge an insurance carrier when it matters most.
Using titles like "claims specialist" and lines such as "I fight insurance companies" is a way to blur that line and build trust without actually having the credentials to back it up.
Here’s how I operate differently:
I serve in two clearly defined roles and never at the same time.
• As a roof consultant, I assess damage, educate you on your roof’s condition, and help you make informed decisions about repairs or replacement. My insurance knowledge is still there and I can ensure scope is correct and document the claim accurately.
• As a public adjuster, I step into a completely different role, one that is licensed and legally recognized to interpret your policy and negotiate directly with your insurance company. This is when I am hired to handle a claim to help you gain coverage and maximize a payout. I am paid on the total amount of the claim and I am not associated to the repair of the home.
I do not mix these roles.
If I’m your consultant, I’m not handling your claim and only using my expertise to document and ensure scope is accurate for repairs.
If I’m your public adjuster, I’m not selling you a roof I am representing you to your insurance company.
That separation matters because it removes conflicts of interest and ensures you’re getting guidance based on what’s best for you not what leads to a sale.
Sometimes a roof consultant is needed and sometimes a public adjuster is warranted. If you want to go it alone that is always your choice as well. If you want to understand how to properly navigate an insurance claim and avoid these common tactics, I’ve broken it all down here:
https://www.dropbox.com/scl/fi/7wv947bzj88wjapc8y9we/Insurance_Claim_Guide.docx?rlkey=bnpr5c267beeem1pnddiv67tr&st=us4zswpb&dl=0
Bottom line: Titles don’t equal qualifications. When it comes to your home and your claim, make sure you’re working with someone who is actually authorized and equipped to represent you.
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