14/01/2026
Have you noticed that most people only read insurance documents after a loss?
“A lot of people say insurance is a scam because when something happens, they don’t get indemnified.
But let me tell you the truth most times, it’s not that insurance didn’t want to pay. It’s that what happened was not what was insured.
Insurance works like a contract. It only pays for what you and the insurance company agreed on.
Most people collect only their insurance certificate and ignore the policy document.
But your certificate is just evidence that insurance exists.
Your policy document is where the real story is.
The policy document contains:
What is covered
What is NOT covered
Conditions Exclusions
You can’t insure mango and expect compensation for orange.
Before buying insurance:
• Ask questions
• Read your policy document
• Understand exclusions
• Work with someone who explains things
clearly
Insurance didn’t fail you.
What failed was understanding the policy.