29/10/2015
Regional Manager-EBO's || A Leading Retail Company || Delhi
Position: Regional Manager-EBO's
Location: Delhi
CTC: 35 Lacs
Purpose
• To act as line manager and mentor to all Area Manager within given region
• To co-ordinate all activity within stores to ensure consistency of approach and brand integrity
• To drive all stores to hit and exceed on financial and operational targets
• To facilitate all communication between stores and head office team, across all departments
• To recruit, train and develop• management personnel within stores, helping to develop and internal talent pool to support business growth
Operations / Communication
• To conduct regular store visits, creating and documenting Store Visit Reports with full commercial and operational evaluation, feedback and action points
• To conduct regular and thorough floor walks through stores with the management teams
• To follow up on and ensure all set tasks are completed in a timely fashion
• To ensure all company standards (product and service) are maintained at all times, in both front and back of house
• To monitor staff planning (rota’s) within stores on a weekly basis and in relation to project work (sale periods, stock takes, etc) to ensure adequate cover and productivity levels at all times
• To maintain regular and open communications with Store Managers in all matters
• To keep updated on all new products, fashions and trends at all times
• To facilitate opening of new stores as per the store opening checklist.
• To provide regular, detailed• and commercially focused feedback to Buyers relating to specific products and locations, to ensure the best product packages in each store
Commercial / Financial
• To drive sales performance across all stores, at all times
• To work with the Head – Retail Operations on setting annual budgets for each store: costs, payroll versus sales ratio, Overheads, hours and productivity
• To work closely with the Area Managers to ensure all budgets are adhered to and targets attained
• To monitor and follow up on rate of stock turnover (ROST) on a weekly basis, and take action to increase this wherever possible (ideally aiming for 4-5 times per year)
• To monitor and take action to improve each store’s performance in relation to hit rate, basket size, Staff Productivity, Walk-in conversions, etc.
• To use the extranet and back office systems to monitor stock holdings and sales in each store
• To manage the transfer of stock between stores, both within own area and nationally.
• Responsible for stock loss• prevention through regular audits
Management / Leadership
• To work with the HR team to ensure all management level recruitment activity within stores is conducted in a timely and cost efficient manner.
• To conduct interviews for all Store Manager positions,• ensuring that the employer brand is promoted in a positive light at all times, and thus securing the best talent attraction
• To ensure that all employees follow the Bestseller Way of• customer service (3S).
• To conduct regular appraisals with both new and existing• Store Managers (after first 3 months, then at 6, 12, 18 months, etc), providing detailed feedback and SMART objectives according to personal development plan
• To conduct regular ‘on the job’ training with Store Managers,• helping to improve their operational, commercial and management skills to the benefit of their stores
• To ensure an understanding and implementation of all job• descriptions within store
• To plan and execute competitions and other incentive• drivers to motivate Store Managers and their teams
• To plan, develop and implement succession plans across given area, in support of the national objectives relating to talent development
