31/03/2026
Had to cancel my new van yesterday. The lease company first got the wrong colour, then the wrong spec, then after getting the right van spec and colour, took the registration fee in January, the deposit beginning  of March, and were supposed to deliver in up to 10 days, over 20 days later still no delivery date, told the van has a warranty recall for the water pump, checked with main dealer, no recall on that registration and chassis number, called again yesterday, told it was the seat belts not water pump and then told the recall was wrongly passed on to then, but they couldn’t even tell me why it took 20 days and nobody contacted me to let me know of any delay, nobody contacted me about a recall and nobody returned my calls to find out what was happening. No confidence in a company that couldn’t check if there was a recall and what it was to let me know, it took me 2 minutes to call a main dealer and check their database to find there was no recall, they still insisted there was.
Canceled the order, if they can’t get it right before delivery what are they going to be like if there’s any other problems. Last company I leased a van with, Vanarama, were excellent, right van, right colour and spec, no issues with delivery, 5 years of happy motoring and I extended a year and upped the yearly mileage at no extra cost, until it got written off by a woman who went through a red light without even slowing down, still waiting for the payout from that, not the lease company’s fault but I did forget to insure against my extra losses from the extra mileage I’d done, doh!
It’s a shame, was looking forward to the new van, and it being automatic this time to help my knackered knee, but if you loose the trust in the people supplying it, get blanked or ignored, not informed of delivery issues and it took three goes to get the right spec van ordered in the first place, it’s time to walk away and find a supplier who can do their job ☹️