Tom Barnes Cert CII - Edwards Insurance

Tom Barnes Cert CII - Edwards Insurance Child Contact Centre, Charity and Church Insurance Specialist.

You can’t fake caring.I say it all the time because it’s true—and people notice.Got a message this week from someone I h...
14/05/2025

You can’t fake caring.

I say it all the time because it’s true—and people notice.
Got a message this week from someone I helped recently. I gave them honest advice, even though it meant telling them to stick with a policy from another provider. No angle. No sales pitch. Just what was best for them.

They took the time to thank me for that.

And honestly, that means more to me than any deal.

Because for me, if the client is safe, that’s a win. Simple as that.
I’m not in this to squeeze short-term gains—I’m in it to build real trust, long-term.

That’s what I’ll always stand by.

Bridging the Gap Between Human Care and Cyber Care 🤝💻Had a really useful teams call with Adam Smith at CloudHost Limited...
07/05/2025

Bridging the Gap Between Human Care and Cyber Care 🤝💻

Had a really useful teams call with Adam Smith at CloudHost Limited MSP — a specialist in cybersecurity and risk mitigation for organisations that cannot afford to get it wrong. So helpful!, so thank you again. Adam!

Between us, we’ve combined two worlds:

1. Adam’s deep expertise in IT infrastructure and digital resilience
2. My background in insurance for charities and child contact centres

"Why?" Because child contact centres shouldn’t have to navigate a maze of complex risks and red tape just to get the cover they deserve!

We’re now on a mission to make the insurance process simpler, safer, and more tailored to the unique needs of contact centres — blending operational insight, digital protection, and sector-specific insurance expertise.

If you work with or support a contact centre, or you’re curious about how this collaboration could benefit your organisation, let’s talk.

NACCC

Bridging the Gap Between Human Care and Cyber Care 🤝💻Just had a really useful chat with Adam Smith from CloudHost Limite...
07/05/2025

Bridging the Gap Between Human Care and Cyber Care 🤝💻

Just had a really useful chat with Adam Smith from CloudHost Limited Limited — they’re experts in cybersecurity and risk mitigation for organisations that absolutely can’t afford to get it wrong. Thanks again, Adam — hugely appreciated!

Between us, we’re combining two worlds:

🔐 Adam brings serious know-how in IT infrastructure and digital protection
🤝 I bring experience helping charities and child contact centres get the insurance cover they genuinely need

Why does it matter?
Because child contact centres already do an incredibly important (and tough) job. They shouldn’t also have to untangle complicated insurance policies or worry about cyber threats that could shut them down.

So we’re teaming up to make things better — making insurance simpler, safer, and much more relevant to the real risks contact centres face today.

If you work with a contact centre — or know someone who does — or if you're just curious about what we’re building, feel free to message me or drop a comment. Always happy to chat.

Phil Coleman
NACCC Supporter

24/04/2025

🚨 TODAY 0930 🚨

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DM ME OR MESSAGE ON 07887316498

Let’s be honest — every contact centre has that one safeguarding or risk issue that never quite makes it to the top of t...
23/04/2025

Let’s be honest — every contact centre has that one safeguarding or risk issue that never quite makes it to the top of the list. It is so difficult but we don't know enough.

Maybe it's outdated paperwork 📄
Staff training that needs updating ✅
Or something bigger no one talks about…

What’s still on the list at your centre?

Share below — you’re not alone.

NACCC

Too often, child contact centres are left exposed—not because they don’t care, but because insurance can be a maze. I’ve...
16/04/2025

Too often, child contact centres are left exposed—not because they don’t care, but because insurance can be a maze. I’ve put together this short carousel highlighting 3 common mistakes I see time and again, and more importantly, how to avoid them.

This isn’t about selling—it's about supporting the brilliant people who make these centres safe, welcoming spaces for children and families.

If you’re ever unsure about your cover or just want to sense-check things, my inbox is always open. No pressure, just here to help. 💬

Friends and family please share this out so no organisation feels helpless! Okay, confession time: I’m an insurance nerd...
09/04/2025

Friends and family please share this out so no organisation feels helpless!

Okay, confession time: I’m an insurance nerd, well just a nerd in general.

But here’s the thing — not all insurance is created equal, and some of it actually makes a difference in people’s lives. Like the stuff I do with child contact centres.

If you’ve never heard of them, they’re places that help parents and children spend time together safely — often in tough family circumstances. And as a dad of two, I honestly couldn’t imagine needing somewhere just to see my kids. That hits different.

So I’ve made it my mission to help these places in the way I know how: by making sure they’re properly protected. That means:

Helping insurers understand that these centres are not risky chaos zones, but safe, well-managed spaces doing important work.

Helping the centres themselves understand insurance without needing a dictionary or a headache.

It’s serious work, but I try not to take myself too seriously. If I can make a difference for even a few of these organisations — and throw in a few dad jokes along the way — I’m winning.

If you’re part of a contact centre, or you know someone who is — give me a shout. I’d love to help.

A big thank you to the NACCC and all the dedicated workers who joined me on the recent coffee chat webinar! It was nic...
03/04/2025

A big thank you to the NACCC and all the dedicated workers who joined me on the recent coffee chat webinar! It was nice to be able to assist such a vital service. sharing insights into the fundamentals of child contact centre insurance—including some of the most common mistakes that supported centres face.

Child contact centres provide an essential service for families, organisational workers having confidence in speaking about insurance is crucial to ensuring their protection and continuity. I’m passionate about helping centres navigate these challenges so they can focus on what truly matters: supporting children and families.

I’m looking forward to the upcoming session later this month, where I’ll be discussing key considerations for supervised centres. If you have any questions about insurance for your centre, feel free to reach out!

As always should anyone need any advice please reach out to me. I'm here to help. There is no silly question! Reach out now!



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